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“Surprised by other reviews”
Review of Brunswick Zone XL

Brunswick Zone XL
Attraction details
Reviewed 8 June 2016

I haven’t been bowling in forever when a coworker and her family asked me to go. I was impressed with the size of the facility; I wasn’t expecting it to be there. The employees were very friendly and engaging, anything we needed they were easy to find and quick to help. The lanes were pretty good and they had a good selection of rental shoe sizes and ball sizes. We ordered the sampler platter and everyone was very pleased. They were actually out of one of the items and showed excellent customer service by making up for it with something else that everyone liked. There is a lot of games for kids, and laser tag (which we did not get to do this time). On the game side, customer service wasn’t nearly as good but it was very clean. We had a great time, and will be back again the next time I am in town. The only drawback, as is in any facility like this, unsupervised teenagers who have been dropped of by their parents. They were no bad, but Management should keep an eye out that they do not run paying customers out.

Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 17 reviews

Reviewed 18 February 2016

Expensive and dirty! Terrible customer service when we had to deal with a damaged bowling ball by their equipment. Tried 3 times at the desk and with our food server to try and get the ball from behind the pins. It was left so long the ball was damaged by a belt. The Assisant manager was rude and unhelpful. Our party of 4 frequent bowlers will not be returning to this place. Go to Tuttles bowling alley in nearby Hopkins if you're looking for great customer service and a clean place. Food is better too.

Thank Jill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2015 via mobile

Came here for a date night with the boyfriend. Spent $40 each for an arcade card. Arcade was fun and we came home with neat prizes... It was spendy, but still kind of fun. When it was time to bowl we ordered a couple apps and didn't get our food until we were packing up to leave. We went to the billiards room and had a couple drinks. The bartender Steve was super nice! It was really empty and dead so we left him a nice tip. My recommendation is just don't order food while bowling, you won't see it till you leave.

Thank AbigailRae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2015

this place was gross. this is not a place to take your kids or friends.if you love them. the staff was asked nicely three times to clean up someone elses mess and by the time we finished our one and only game it was still not cleaned tables were dirty. i felt like i needed to take a shower when i left there. there were alot of police officers there and someone was being arrested. from what i learned by being there the place has gone down hill since new ownership.enter the establishment at your own risk. disgusted overall.......

1  Thank pauddl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 July 2014

i had my daughter 13th b day party there it was nice however costly....i guess she only turns 13 once

1  Thank sherikablank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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