Ordered our food from the local pub in the basement of the Radisson Hotel. Was then notified that the food actually came from the Harborview Restaurant located on the top floor of the hotel. Each time the bartender went upstairs there to pickup food, we were hoping it was ours. After over one hour of ordering, our food arrived. The bartender in the pub was so embarrassed for the poor service from the Harborview staff that he didn't even charge us. We heard from other guests that same night that the hostess was in tears, the staff was unorganized and that the view wasn't worth the wait! Our hotel room was average at most. There had been a recent renovation in the room including the furniture, wallpaper and bedding. However, the bathroom was still original, very old and tired, and there were very few outlets in the room itself to plug in our electronics.
The staff at the hotel was wonderful! Each time I called the front desk with a question it was resolved immediately! They also had a shuttle driver on until 10 pm which was really nice so we didn't have to worry about parking downtown when we went out. All in all, it was a nice stay except Carlson should be putting more dollars into renovation of this property as it is so popular in Duluth!More
- Free Wifi
- Free Parking