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Reviewed 26 September 2017 via mobile

the entire staff, especially the GM Kerrianne is amazing she is professional, respectful knowledge and just a kind person the rooms are spacious and clean the building is safe and secure. He amenities are great the location is perfectly located

Stayed: September 2017, travelled solo
Thank Harrison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this reviewResponded 27 September 2017

Harrison, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Great service, friendly and attentive staff and a large, comfortable, clean room. Love the kitchen and recliner. Close to mall and shopping. Some sketchy guests working the system but staff handle it well. Guest laundry is nice since I will be here awhile.

Stayed: September 2017, travelled on business
Thank Bobby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this reviewResponded 19 September 2017

Bobby, on behalf of our team at Extended Stay America, thanks for the excellent review! We are delighted to read our location was convenient for your needs and that you enjoyed your well-appointed room and the exceptional service delivered by our courteous associates. We hope to be your hotel of choice every time you visit this area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

We are incredibly disappointed that we made a phone reservation. We talked with the receptionist and told her that we have a baby girl. Instead of telling us that this location you could smoke at she booked a reservation without warning us. Every other location on line is smoke free. We called the general number and the service failed us. Every part of the hotel smelled like an ash tray. By the way the "free breakfast" is granola bars and coffee. Just thought you should know where your money is going.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank GPSIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this reviewResponded 3 August 2017

Thank you for sharing your feedback. I apologize for the smell of smoke you experienced on your stay and truly regret the inconvenience it caused. We work hard to provide a clean environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you and your family will consider a future stay as we would welcome the opportunity to regain your trust.

Sincerely,
General Manager

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Reviewed 31 July 2017

The room is not clean, although it is "tidy" The bedding was stained and had burn holes in it. The bed is tiny and lumpy. The kitchen has gotten more use than cleanings. If you are looking for very basic this room better be coming your way for very cheap, or it is not at all worth it.,

  • Stayed: July 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Extended Stay
Thank KristiG151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this reviewResponded 1 August 2017

Kristi, thank you for your candid review. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

Sincerely,
General Manager

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Reviewed 31 July 2017

They charged me twice for my room (I paid earlier and then saw that I was charged again even though I paid), the bed sheets were ripped and in bad condition, there were stains on towels, and the customer service was rude. I stayed for one night and did not enjoy my stay at all. DO NOT RECOMMEND!

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Service
Thank Ph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this reviewResponded 2 August 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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