The hotel is clean, safe, and reasonably priced, but otherwise, nothing remarkable. There's not much in the neighborhood. The Walgreens is a 10-15 minute walk and there are limited dining options within a 5 block radius.
There's a decent executive lounge that serves breakfast and evening snacks, along with Pepsi products. (Though if they put you in a room near the mezzanine, it will be about a full city block walk to get to the lounge. That was no fun, but not their fault; I didn't know enough to ask.)
The room was just OK. There were no bureau drawers, which made it tough to store anything didn't hang up. The water pressure in the shower is incredibly weak, and the shower head cannot be adjusted to spray anything except a basic "rain" setting. The toilet is also awful with low pressure flush.
The most surprising part of the stay, however, was the staff, who didn't care to bother with "Minnesota Nice". When I checked in, they were having problems with their computers, so they couldn't run my credit card. The person at the front desk kept telling me (in a loud voice which could be heard by everyone else in line) that my credit card had been "declined". When she learned that it was her computer, and not my card that was the problem, not only did she not apologize for embarrassing me, she shrugged and said "well I can't check you in anyways." I nearly left right there, and probably should have. Later, I called downstairs to let them know about the water pressure problems that I mentioned above, and I asked the gentleman who answered- just out of curiosity, why the room did not have any drawers or bathroom vanity space. He sniffed that they had recently gone through a "million dollar renovation" and they are sorry, but they "can't please everyone". That kind of flippant and thoughtless remark sounded just defensive enough to tell me that I wasn't the first to complain about those things.
The rudeness really surprised me. Minnesota is known for its "nice" - and the other hotels I have stayed at while on business there have bent over backwards to make guests feel welcome and appreciated. Perhaps I'll go back to one of those hotels next time.
- Official Description (provided by the hotel):
- The Depot Renaissance Minneapolis Hotel is the perfect blend of history and style. We are located in downtown Minneapolis' Historic Mill District on the banks of the Mississippi River yet close to Nicollet Mall, popular local dining, sports venues, theater the riverfront area. Discover something new and exciting at our Renaissance Hotel. Our hotel has exceptional dining at Milwaukee Road, our on-site restaurant. ... more less
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- Also Known As:
- Renaissance Minneapolis
- The Depot Minneapolis Renaissance Hotel
- Minneapolis Renaissance