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Reviews (191)
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All reviewsrecommend this hotelholiday innnice hotelattached green millgreat place to stayrestaurant attached to the hotelcomplimentary breakfastbaseball tournamentpool arearoom was cleangreat optionpoolside roomwedding receptionlarge hot tubhotel facilities arewestern hotelsvariety of choices
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Reviewed 13 November 2017

Staff was quick and seemed to enjoy making our stay easy and comfortable! I enjoyed all of the amenities and never felt I was putting anybody out by asking for help. Our conference/meeting went smooth and the space we had was suitable for our needs. Great job staff!

  • Stayed: November 2017, travelled on business
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Review collected in partnership with Best Western
Thank lisakR5106TP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this reviewResponded 5 December 2017

Thanks so much for staying with us, and it's great to hear that we were attentive and friendly, and that our product was up to par. We love hosting meetings like yours, and we hope that if you're ever back in the area, for business or leisure, you'll choose our hotel again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

We stayed here for a night as we were passing through town. The hotel was nice, the breakfast area, bar area, workout area and wifi all worked great. Plus we happened to be here on the night they had a live band down in the restaurant, nice bonuse. Really happy with our choice to stay here!

  • Stayed: September 2017, travelled with family
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Thank mtu_huskies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this reviewResponded 5 November 2017

Thanks so much for letting us be your pit-stop when travelling through! I'm glad to hear that all of our hotel amenities did the trick, and I hope other travelers will find your review helpful and informative! We hope that you'll choose us again if you're ever passing through the New Ulm area!

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Reviewed 26 October 2017

THE STAFF!!!! We have traveled across the state several times this year and previous years, staying in 6-10 hotels each year, and never have we received such disregard for guest satisfaction. We stayed at the Best Western in New Ulm over MEA break, along with several other families who had children with them. Upon check-in on Thursday evening, we were NOT informed that breakfast would be closed at 9am. At least four other families who were at breakfast also said that they were NOT told that breakfast would be ending earlier on Friday than on the weekend. Thankfully, we were down for breakfast by 8:30am Friday morning. However, we waited and waited and waited for the hot breakfast items to be refilled, only for that to never happen. Our children were only able to get waffles, without all of the toppings because they too hadn't been refilled, and yogurt. Besides this, the lady who was working breakfast (Pam or Cam was her name, short brown hair, thin, late 40's-50's possibly in age) was incredibly rude!!!! The way she talked to, GLARED at and treated the guests what completely rigid and cold. While guests had just come down for breakfast at 9 am (because they too were not informed of the early closing) the doors were actually shut on them while they were in the breakfast area. When they asked the aforementioned employee about breakfast, her response was snarly. The guests became offended and the entire dining area began talking about the employee. While my 4-YEAR-OLD SON was picking up his trash and bringing them in to throw them away, she actually LOCKED the door on him so he could not go back in to the TRASH CAN. A small child who was just trying to pick up his mess like we have taught him to do. Several tables just left their messes to be cleaned up because they could not get in to throw them away in the trash, either, after being locked out and treated so poorly. All the while, the lady who was working the front desk made her way back into the breakfast room to serve herself up some pastries. While guests were waiting at the front desk and while other guests were being completely denied their breakfast. This is ABSURD!!!! The only, ONLY, positive experience we received at this stay was from a lady named Candy. She brought us extra shampoo, conditioner and towels and was incredibly sweet, kind-hearted, and made our horrible morning turn into a wonderful day. Without even being asked, she took it upon herself to bring us extra pool towels and also left us such a nice note under our door for when we returned. This is how every experience should be!!! Thank you so much to Candy for making us feel welcomed at this establishment and for treating us with respect, rather than an inconvenience!!! We greatly appreciate Candy and would love for her to be recognized for her character! We will not be visiting this establishment again. We are a hockey family and stay over night in the area frequently. Rather, we will be making the drive to Mankato for our lodging. Which, is really unfortunate because the hotel was aesthetically pleasing, the rooms were sufficient and the pool area was great for our family's needs. I am not only shocked by our experience, but incredibly disappointed and will be quite vocal about how we, and all of the other guests staying over MEA break, were treated.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
Thank 969nicholasd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this reviewResponded 27 October 2017

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. If I can be assistance, please contact at 507-359-2941 or gm@bestwesternnewulm.com.

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Reviewed 25 October 2017

There are very few choices if you're staying in New Ulm, but this place was fine. The room was clean fairly well-appointed. The bed was way too soft for my comfort -- I couldn't decide if it was meant to be mushy or was just worn, but it wasn't my cup of tea. The room was kind of dark -- no natural light since the "window" was actually a sliding glass door leading to the indoor pool. Breakfast was pretty typical, right down to the malted waffles. If I were in the area again, I'd probably stay here, but this hotel wouldn't draw me back to the area.

Room Tip: If you can request a room with an outside window, the room might not seem so dark.
  • Stayed: October 2017, travelled solo
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Thank CWH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this reviewResponded 5 November 2017

Thanks so much for giving feedback on your recent stay with us! I'm glad to hear that your experience was for the most part, but your suggestions like brighter-lit rooms, and comments about the bed comfort are instrumental in helping us continually improve our product.
I'm sorry to hear we didn't do much to WOW you, but we look forward to hosting you the next time you're in the area, that we might make it the BEST hotel stay you've ever had!

Thanks again,

Merrick Johnson
Assistant General Manager
agm@bestwesternnewulm.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017

Nice hotel, off the beaten path so it is quiet, but good access to town and all the sights. We went to New Ulm for the Octoberfest activities and this hotel fit right in. Nice pool and Hot Tub. Did not eat he breakfast but used the eating area. It was very nice.

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with Best Western
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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