First I would like to say the food is great and our sever was excellent! I called on Thursday and Friday to let them know I would be arriving at 1pm on a Saturday for my grandmothers 93rd birthday and requested the Captains room for a party of 6, which was at this time the maximum to be seated together due to the Covid -19 orders by the governor. I specifically asked more than once (again even calling twice) to make sure it was all set because 3 other times (which I told them) they had totally screwed up and nothing was ready causing us to wait for a long time. Well they SUCCEDED IN SCREWING THIS ONE UP TOO and on top of it all they had just seated a party of 10 up in the Captains room which are party of 6 was supposed to be in!!! We ended up having to go outside and wait with my 93 yr old grandmother (thank goodness it was reasonably warm )with her walker and wait an additional 20 minutes or more! This place needs to get their crap together and should have a reservation book for special occasions/large groups or some kind of system that works. Never have I had this problem at any other restaurant in Rochester, MN and will no longer have special occasions held at Red Lobster! Staff did apologize for the inconvenience but the whole thing had already ruined our groups excitement for the celebration of her birthday. If she is lucky enough to enjoy another birthday with us it won't be at Red Lobster!
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