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Savings alert! 22% below average rates

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112 - 117 of 940 reviews
Reviewed 13 August 2017

This is a nice location hotel. Front desk staff were friendly. Recognized Hilton honors. Internet service was bit slow. Breakfast should be at least complementary for Hilton members. Check out was convenient.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank msillan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael E, Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this reviewResponded 14 August 2017

Thank you for taking the time to fill out a review, we are happy you enjoyed your stay with us.

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Reviewed 12 August 2017

This was an interesting stay. When we arrived there was no water in the hotel due to a plumbing issue. The staff was excellent in the way they handled it and everything that could be done to take care of us was done which we appreciated. They paid for us to stay in another hotel a few blocks away (one of their properties) which was actually an upgrade. They provided transportation to and from the other hotel. In spite of this issue I give them an excellent review because the problem wasn't the hotel's fault (it was due to some construction in the city). The rooms and accommodations were excellent and we were taken care of and compensated appropriately. I highly recommend this hotel for a stay in downtown St. Paul.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank 868rhondab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael E, Front Office Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this reviewResponded 14 August 2017

Thank you for taking the time to share your experience about your stay. We apologize that you were affected by the water outage in the hotel but I am appreciative of your understanding on the issue and glad we were able to make it right for you. Thank you and we will see you again in the future.

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Reviewed 12 August 2017

Upon arriving for a two night stay we were informed that our room was lacking running water. Arrangements were made for us to stay at another property nearby. Since that property could not accommodate us for two nights, we had to take time from our weekend to relocate again the following day. Not exactly how we wanted to spend our precious weekend time. However, once we were settled back in the Doubletree provided a pleasant stay. The room was a bit dated, but large, airy and clean. The location was convenient to area attractions and restaurants.

  • Stayed: August 2017, travelled as a couple
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Thank GracefullyGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 August 2017

Thank you so much for the great feedback and review regarding your stay with us. We appreciate you choosing Hilton and are glad that your stay finished strong! Thank you again for your business and have a wonderful day!

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Reviewed 12 August 2017

Lobby and Rival House (restaurant) were nice. Staff was friendly but the room was not worth the price. Smelled like an old room that used to be a smoking room...just had a musty smell. Either the room wasn't insulated well or three AC was poor because it would only drop a couple degrees when cranked all the way down. The phone wouldn't let me dial to room service or the Care Line, the safe was already locked and would not unlock, the bathroom sink didn't drain properly and would back up from brushing my teeth and then take 20 minutes to drain (plug completely up), the bath tub drain plug was broken and had to be taken out in order for the tub to not fill during a shower, the fixtures in the bathroom were rusting due to moisture, and the shower head was worn out.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
1  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 August 2017

Thank you so much for taking the time to provide us with this excellent feedback. We would love to discuss your stay with you if you have a moment to give us a call at the hotel so we can make it right for you! Thank you so much and I look forward to speaking with you.

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Reviewed 9 August 2017 via mobile

Stayed one night for an event at the xcel energy center. Was sad that digital key wouldn't work for us to check in but then maybe we wouldn't have gotten our cookies! Hotel was clean and sold out but we heard NO noise from the hallway or neighbors. Slept so hard we almost missed breakfast. Hotel is only 6 blocks from Xcel. Give it a try.

Stayed: August 2017, travelled with friends
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 August 2017

Thank you for taking the time to complete such a nice review for our hotel! We truly appreciate the great feedback and business. Thank you so much for choosing Hilton and have a great day!

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