This has to be the WORST hotel we have ever stayed at! Would like to give negative stars! We are Hilton honor members and we always stay at Hilton brand hotels as we can usually count on a good stay. Having stayed at Pensacola home 2 suites the week prior, and had a great stay we booked another with the one here in Jackson Flowood (passing through, traveling Florida-Texas) From first appearance, it looked rather new and clean. When we opened the pull out couch for our son, the mattress pad and sheets had small black pubic type hairs on it and what looked like spots of blood or rust??? My husband went downstairs (6:00pm) and looked around for a front desk person. The only person there was a woman sitting at the breakfast tables slumped over, sleeping in her hands. He realized she worked there, woke her, and asked for new bedding, giving her the dirty. A man later dropped off the bedding at the door. I went to make the bed and saw there was some missing linen. I asked the same man twice (first time he refused to bring any more) about the missing linen and he insisted and argued with me that he dropped it off becoming rude and accusatory that we must’ve “done something with it”. I was quite shocked at how he talked to me as All I asked for was a mattress cover.. instead of just giving me one he followed me up to the room so I could show him that it wasn’t there. Then he realized I was right (he thought the blanket was a mattress cover) and tried to make excuses for the way he spoke to me. Meanwhile my daughter was waiting in the lobby for me ( they didn’t realize it) and she heard them talking about me and basically “trashing” me. Then after dinner, going into the bathroom, noticed there was a bunch of hair and other trash that was just swept in the corner. Disgusting! We already settled in for the night, figuring it wouldnt be worth complaining, as there really was no one to complain to and we would only get a terrible attitude in response. We needed to get to bed for the night. My husband called Hilton honors the same evening to complain about this hotel and the employees working there and the uncleanliness and the treatment we received. They said someone would call us back. No one ever did. So we followed up a couple weeks later (today) and the manager/owner response was we made up this complaint because we didn’t want to pay the $100 fee for our 20lb poodle...??? I didn’t think to take a pictures of the bedding, wish I had. (didn’t know we would get such a rude response in asking for clean linen!)

The hotel was very clean and the manager Anthony was extremely helpful. We took our puppy and the staff was so friendly and accommodating. We would definitely stay here again and recommend to others. 5 stars from us! It’s hard to find someone nice that’s pet friendly that doesn’t charge you a fortune.