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“Excellent staff and comfortable stay”

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Holiday Inn Express Greenwood
Ranked #4 of 8 Hotels in Greenwood
Reviewed 25 February 2016

The front desk staff was very friendly and gave us good suggestions for dining out. Rooms were nice and very quiet which was a welcome treat after flying for over ten hours the day before. I did not eat the continental breakfast but my family did and they were very satisfied with the food. The gym was just right for the size of the hotel.

Room Tip: We stayed at the back side. No great view but it was nice and quiet.
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  • Stayed: February 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank dotg369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 37 reviews

Reviewed 6 February 2016

This is my 2nd time staying at the Holiday Inn Express in Greenwood. The first time, approximately 6 years ago the rooms the hotel was a lot more updated than it is now. The rooms are still clean and beds comfortable but the stand the TV was on was falling a part at the bottom. If it had not been for a funeral I probably would have selected a different hotel for a more updated look. Overall our 2 day stay served it's purpose. The staff was nice and breakfast was standard.

  • Stayed: January 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Prophetess Ange... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Greenwood, responded to this reviewResponded 21 February 2016

Dear Prophetess Ange... S,

Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness of the room and the comfort of the beds. However, we regret if you found the facility outdated. Your feedback is of great importance to us and allows us to monitor and improve the quality of our amenities and facilities we offer. Rest assured this matter will be forwarded to the hotel management for evaluation and will be a basis for an upgrade.

Once again, thank you for your review and we hope that you would consider staying with us again in order to show our improvements.

Sincerely,

Grace P.
Case Manager
IHGService

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Reviewed 31 December 2015 via mobile

The room was clean, neat, and organized and set at a perfect 68 degrees just the way I like it. Staff was very accommodating and well equipped. Definitely will stay again. The breakfast was hot and ready along with the wifi. Easily accessible from the highway and plenty of paved parking.

Stayed: December 2015, travelled with family
Thank Hearn06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2015

Normal hotel for Holiday inn Standards, a touch on the pricey side...$129 for this area is overkill. Nice ultra quiet hotel though with a fresh and hearty breakfast. Lots of parking for trucks. Adequate food nearby.

  • Stayed: September 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Vaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary G, General Manager at Holiday Inn Express Greenwood, responded to this reviewResponded 16 September 2015

Thank you so much for taking the time to write a review of our hotel. We strive to meet the needs of every guest. Please come and see us again and we will treat you like the valued guest you are.

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Reviewed 7 September 2015

The p.m. front desk clerk was brusque at best, rude at worst, on a daily basis. The weekday breakfast room attendant was an unfriendly young woman with a sour attitude who spent most of her time in the pantry while food ran out during the last half hour of breakfast service. Another employee spoke to her and she did make a correction in terms of food supply, but she remained unfriendly and sour.

Housekeeping was well below par. The toilet and the tub weren't clean when I arrived and improved very little during the stay. The laundry room wasn't especially clean either.

I'm sure someone will answer this with, "If you had told us..." But that really isn't the point, is it?

There were some employees who were professional and helpful. I don't know their names since no one was wearing a name tag. The weekend breakfast room attendant introduced herself. Her name was Mary and she was personable, kept the room clean, and the food well supplied. There was a young woman with long curly hair who was knowledgeable about computers. She was very helpful and friendly. The a.m. weekday front desk clerk was also helpful and friendly. She's the one who got the sour breakfast room attendant out of the pantry to put more food out.

  • Stayed: September 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank L0vejones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary G, General Manager at Holiday Inn Express Greenwood, responded to this reviewResponded 8 September 2015

I have completed my investigation for the guest complaints. Guest stay from August 31 - September 5th. There was a DND on her door until the 4th at which time the room was cleaned as a stay over. Disciplinary actions have been completed. I am truly sorry for the inconvenience the guest experienced. I will certainly increase my awareness in these areas of complaints. We strive to be a Holiday Inn Express that adheres to the IHG Standards. I will strive harder.

General Manager

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Additional Information about Holiday Inn Express Greenwood

Address: 401 Clements St, Greenwood, MS 38930-7340
Phone Number:
Region: United States > Mississippi > Greenwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Greenwood
Price Range: $149 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Greenwood 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Greenwood, Mississippi, conveniently located between Memphis, Tennessee and Jackson, Mississippi. It is also a mid-point between St. Louis, Missouri and New Orleans, Louisiana. Greenwood is home to Viking Range Corporation, Milwaukee Electric Tool Co., Raybestos and Staplcotn and minutes from Mississippi Valley State University. The hotel is less than a mile from fabulous local restaurants and bars, shopping in our renovated downtown, the Alluvian Spa and the Viking Cooking School. It is a short drive from the Greenwood Country Club golf course, Leflore Lanes bowling alley, Cottonlandia Museum and the Greenwood Blues Heritage Museum. Features include 32' flat-screen TVs, free high-speed Internet access, ergonomic work desks in all rooms, fitness center with weight equipment, business center, board room, guest laundry facilities and complimentary Express Start hot breakfast bar with our signature cinnamon rolls. ... more   less 
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Also Known As:
Holiday Inn Express Greenwood Hotel Greenwood

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