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jonesdeidre

Ugh...

3.0 of 5 bubblesReviewed 29 Oct 2019
Uncomfortable beds with lumpy pillows. Hallway smells like marijuana. Reserved a ground floor room and didnt get it or the discount they give to people there for SBU events. And they don't have an elevator!
Date of stay: October 2019
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this review
Responded 5 Nov 2019
I apologize that you did not find our beds or pillows comfortable, we are continually working to update the Super 8. I would also like to apologize that unfortunately with third party reservations they do not always pass on to us special request. We are also unable to change third party prices. In the future if you would like to book your reservation directly with us, we will make sure all special request and discounts are taken care of. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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32 - 37 of 299 reviews
Reviewed 18 September 2019

Loved the bigger family sized room, however it had a urine/old smoking room smell. The bed linens had cigarette burn holes, which were clearly obvious and would have been noticed when making the bed by hotel staff. My husband has diabetes and worries about bacteria and cuts on his feet, so when the shower/tub didn't drain he was standing in ankle deep water with whatever unknown bacteria that was in the standing water. This can cause him to lose toes/feet! Cops also showed up during our stay for what appeared to be a domestic disturbance with longer staying hotel guests. The hotel, overall was an ok find, however it seems there needs to be some pride and effort put into making it a great hotel. I might stay here again for the price and location, but that is very questionable.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sd20002019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 14 November 2019

I’m sorry your stay was not up to our standards. I will make sure these issues are addressed and use this experience to better train our housekeeping staff. I hope you will give us another chance to better serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2019 via mobile

Checking in on a Sunday night after 8pm was great. Very friendly front desk staff. Monday morning was a different story, and she was the manager!! Breakfast area was dirty, tables sticky, not enough supplies out, room card issues, and she was too lazy to stand up at the counter to help me. I will go somewhere else next time.

Date of stay: September 2019
Trip type: Travelled solo
Thank sheethrn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 10 September 2019

I apologize you found the breakfast area not up to our standards, and you were having issues with your keys. Customers Service is our number one priority and I apologize that you do not feel you received that during your entire stay. We hope you will give us another opportunity to serve you better.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2019

Hotel is long overdue for a remodel, carpet stains everywhere with fans running in the halls to seemingly dry the wet carpet. After entering the room, I was greeted with a warm stench that I couldn't identify. I immediately went back to the desk to request another room where I said it kind of smelled like urine. The desk clerk said she wasn't surprised because there were Mexicans staying in the room before me. Little did she know that I am 50% Mexican myself, shrug. I went to the new room and the same stench was in that room too, it wasn't until I took my shoes off when I realized the carpet was damp and then I realized the smell was mildew. I didn't even take one step on the carpet before a prickly thorn lodged into the bottom of my foot. The room was not properly vacuumed and bed was excessively worn/lumpy with pillows so far gone. I had to run over to WalMart to get a fresh pillow in order to get any decent sleep on the second night. Breakfast was kind of a joke, the orange juice was marked "out of order" then entire stay and there was no backup option to get orange juice, the eggs were cold as there was no warmer under the pan that held the eggs. Biscuits and gravy were nice, but there were no sausage or bacon which I am accustomed to. WiFi was useless because it was super slow, I had to use the HotSpot feature from my phone to get decent internet on my laptop.

I wasn't expecting very much for a 2-star hotel, but for the price, you are way off the mark, at best I would give this hotel a half-star!

Date of stay: July 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tri4funAustin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 10 September 2019

I apologize your stay was not up to our standards. I will take this opportunity to train our staff better, so this does not happen in the future. Thank you for your feedback. Again I apologize that you had so many issues while you stayed with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2019

The woman at check in was as pleasant as the day is long. She was pleasant and welcoming, just how you want it when you come “home” per say. The rooms were clean, comfortable beds and the breakfast was fully stocked. Value!!

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mobile34860541790
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 May 2019

This is a nice motel for stopping for an overnight stay. I was not interested in any amenities, but a clean room and nights sleep. I received both here. The staff was friendly, helpful, and welcoming.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank josephdY1434DJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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