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Passenger32856735935

Reservation makers beware

1.0 of 5 bubblesReviewed 12 Dec 2019
Staff unable to take correct information on reservation dates. Causing issues with check in and check out and extra night charge. Management promised resolution but never corrected extra night charge.
Date of stay: November 2019
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this review
Responded 13 Dec 2019
I apologize for the delay after speaking with the staff and reviewing the cameras we have made the appropriate adjustments to your bill. I will be contacting you ASAP. Again I apologize for the delay and thank you for staying with us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (299)
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29 - 34 of 299 reviews
Reviewed 27 November 2019

The property was conveniently located and clean and comfortable the desk staff was very helpful in recommending a good local restaurant where I could eat dinner. I would absolutely stay at this property again if I was in the area.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Debra P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 4 December 2019

Thank you for your kind review! I’m glad you had a good stay with us and we look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2019

This was just a stop on my return from a long trip. Nevertheless, it proved to have a convenient location, the receptionist was super friendly, and the room well-equipped, spacious, and very comfortable.

Room tip: I always ask for a room as far away from the road/noise as possible
Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Elizabeth K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 14 November 2019

Elizabeth, Thank you for your feedback. I’m glad you enjoyed your stay, we hope you will stay with us again soon.

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Reviewed 30 October 2019

Uncomfortable beds with lumpy pillows. Hallway smells like marijuana. Reserved a ground floor room and didnt get it or the discount they give to people there for SBU events. And they don't have an elevator!

Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jonesdeidre
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 5 November 2019

I apologize that you did not find our beds or pillows comfortable, we are continually working to update the Super 8. I would also like to apologize that unfortunately with third party reservations they do not always pass on to us special request. We are also unable to change third party prices. In the future if you would like to book your reservation directly with us, we will make sure all special request and discounts are taken care of. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

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Reviewed 18 September 2019

Loved the bigger family sized room, however it had a urine/old smoking room smell. The bed linens had cigarette burn holes, which were clearly obvious and would have been noticed when making the bed by hotel staff. My husband has diabetes and worries about bacteria and cuts on his feet, so when the shower/tub didn't drain he was standing in ankle deep water with whatever unknown bacteria that was in the standing water. This can cause him to lose toes/feet! Cops also showed up during our stay for what appeared to be a domestic disturbance with longer staying hotel guests. The hotel, overall was an ok find, however it seems there needs to be some pride and effort put into making it a great hotel. I might stay here again for the price and location, but that is very questionable.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sd20002019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 14 November 2019

I’m sorry your stay was not up to our standards. I will make sure these issues are addressed and use this experience to better train our housekeeping staff. I hope you will give us another chance to better serve you.

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Reviewed 10 September 2019 via mobile

Checking in on a Sunday night after 8pm was great. Very friendly front desk staff. Monday morning was a different story, and she was the manager!! Breakfast area was dirty, tables sticky, not enough supplies out, room card issues, and she was too lazy to stand up at the counter to help me. I will go somewhere else next time.

Date of stay: September 2019
Trip type: Travelled solo
Thank sheethrn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheri B, Manager at Super 8 by Wyndham Bolivar, responded to this reviewResponded 10 September 2019

I apologize you found the breakfast area not up to our standards, and you were having issues with your keys. Customers Service is our number one priority and I apologize that you do not feel you received that during your entire stay. We hope you will give us another opportunity to serve you better.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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