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“Could be better”

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Chateau on the Lake Resort & Spa
Ranked #18 of 140 Hotels in Branson
Certificate of Excellence
Kansas
Level Contributor
4 reviews
3 hotel reviews
“Could be better”
Reviewed 27 March 2012

Stayed last weekend and was disappointed over some details. Room 413 was very noisy...too close to heating/AC units. Also room was right above delivery area which contributed to the noise. Overall not a very welcoming feeling at the Chateau. Coffee pot would not work and when I called to request another the woman at the front desk was rude and didn't seem to believe me. The doormen were unpleasant and wouldn't even smile, especially the one in the afternoon. I come to Branson often to visit family and for vacations and I'm sorry to say this will not be my choice of hotel in the future.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kansas-traveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 1 April 2012
Dear Kansas-Traveler 13:

When one receives a review such as yours, there is nothing more than I can say but sorry. We pride ourselves by providing a level of service to meet if not exceed the expectations of our guests. Sadly we failed on this occasion all around.

I can assure your comments will be shared with all concerned and corrective action will be taken. Hopefully this was an isolated incident and that on a future date we will be given the chance to redeem ourselves.

Regards,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,298 reviews from our community

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Traveller tips help you choose the right room.   Room tips (644)
Date | Rating
  • English first
  • Italian first
  • Any
English first
La Paz, Bolivia
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 March 2012

We visit Branson at least once a year, and finally decided to stay at The Chateau. We are very glad we did, and plan to return in the future. The lady at the reception desk was ver polite, and helpful, as we requested to change rooms to a higher floor. I recommend the lake view rooms, it is special to wake up in the morning with that marvelous view, fresh air and peaceful scenery.
Rooms are very confortable, the second sink comes in handy.
Breakfast was nice, Sunday Brunch was even better.
The indoor pool is small, considering the size of this hotel, and I recommend you get there before the small kids wake up.

Room Tip: Not all lake view lake rooms face the lake directly, corner rooms with a living room are ok, the liv...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 15 March 2012
Dear paty50

A complimentary review completed by a TrpAdvisor Senior Contributor is certainly a fine and cherished endorsement to receive. I think TripAdvisor should give us double points when receiving such reviews. :)
It certainly was our pleasure having you as our guest and we thank you for taking the time to complete a review. We look forward to welcoming you back to the Chateau when your travels bring you to Branson once again.

Sincerely,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, Kansas
Level Contributor
469 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 4 March 2012

We love visiting the Branson area in the winter months and our favorite hotel is the beautiful Chateau on the Lake Resort & Spa. We have stayed at the Chateau on numerous occasions. It is so quiet and peaceful during the off-season. We love eating breakfast in the dining room while enjoying the majestic view of the lake. The restaurant, spa, exercise area, pool & hot tub all meet expectations of a exceptional hotel. We also enjoy waking around the hotel and the trails that are close by. Staff were all welcoming and polite.

Room Tip: The rooms on the north, while a lake view, are marred by the service buildings below and the noise f...
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
1 Thank MKTBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 5 March 2012
Dear gagagaga1:

What a cool and catchy ID name!
Thank you for taking the time to write a review, following your most recent stay. TripAdvisor reviews done by a Senior Reviewer such as you are, is certainly very much appreciated. I can't help but think that such a review would have more weight coming from you.
Your patronage of the Chateau is very important to us, for we do realize that you have many choices in hotels when one travels. We look forward to welcoming you back.

Regards,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma, United States
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 March 2012

Stayed Feb 20-22 with my son and his 2 boys. We were upgraded to a 1 bedroom suite (complimentary). The hotel is beautiful. The room was immaculate, the views of the lake from the bedroom and the mountains from the living room were great. We ate in the dining room for dinner and breakfast and it was lovely. Everyone there was so friendly and polite!!! You have a very gracious staff! We were there on a groupon deal and it was well worth every penny! Thank you for the experience!

Room Tip: Higher floor=better view.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 15 March 2012
Dear Diane A
It is always a pleasure welcoming our friends from Tulsa to the Chateau. Please know that your patronage is very much appreciated and for you taking the time to write a review. I trust we will have the opportunity of welcoming you and your family back in the not too distant future.

Sincerely,

Stephen Marshall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills, California
Level Contributor
59 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 February 2012

the hotel and rooms are top if the line the food is amazing and the service so great ! they have pacakge deals u can get .... and do not skip the breakfest so so yummy

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sept26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 28 February 2012
Dear Sept26:

Wow thank you so much for the great review, we certainly do appreciate you taking the time to do so. It was a pleasure having you as our guest and we look forward to welcoming you back real soon.

Regards,

Stephen Marshall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau on the Lake Resort & Spa

Property: Chateau on the Lake Resort & Spa
Address: 415 North State Highway 265, Branson, MO 65616-8954
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Branson
#14 Business Hotel in Branson
#29 Family Hotel in Branson
#31 Romantic Hotel in Branson
Price range (per night): $199 - $448
Hotel Class:4 star — Chateau on the Lake Resort & Spa 4*
Number of rooms: 301
Official Description (provided by the hotel):
Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more   less 
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Also Known As:
Chateau On The Lake Hotel Branson
Chateau On The Lake Resort And Spa
Chateau Lake

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