There were 4 of us that waited outside in freezing temperatures with other complaining people while 2 staff members looked for names and tickets which took about a half hour. That was enough to make sure I never did this again. We were informed we had the warmest car and everyone was very cold. Then we asked for a bottle of wine as soon as we were seated and they were already out. We had 2 other choices that we thought would be good and they were out of those, too. The ride was supposed to be for 3 hours and ended up being 4 1/2. We did not get our main course until 10 PM. The food was delicious, the play was good, the staff was great but I think owner/management needs to do something to change how things are done before I will recommend or do this again. Overall, we had a good time but we were not paying a babysitter or had to get up early the next day and we could afford to let go of our expectations. There were some very unhappy people when we were leaving and that is too bad. I think this could really be a great and wonderfully different experience. Another tip: When you call to make the reservations, the answering machine usually picks up and don't assume someone will call back. I called several times, left a message, and after a few days, tried one more time and got someone. The message on their machine asked to leave a number and they would call back. They were not aware of my message. If I had not talked to someone that day, I would have given up. I am giving this an average rating because I am hopeful.