We booked tickets in august for the Santa Express as a surprise for our son (he loves trains). We scheduled for the 14th of Dec, a week before his birthday on the 21st. After booking our tickets, we called again in November to ensure that we had every thing squared away only to find out that we had never been booked for the Santa Express. Since they were now fully booked for the 14th for the Santa Express, we were forced to get tickets for the 21st our son's birthday which was already planned out. Now, 10 days before the 21st we received an email, stating that the Columbia Star Dinner Train would be cancelling all Santa Express trains from the 21st to the 23rd. I'm sure our son would of had a great time, but due to extremely poor management he won't get the chance. We will never again book tickets on the Columbia Star Dinner Train.
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