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“Fine for a stop-over”

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Hilton Garden Inn Columbia
Ranked #7 of 36 Hotels in Columbia
Reviewed 25 August 2017

I was on the fourth floor, and saw that the carpeting was worn and a stain appeared in the hallway. The bed was badly made, and the appliances provided were not sturdy for continued use. The hotel has gone downhill, and I would not recommend it for a long stay, as much as I wish it were otherwise. I will look for another hotel to serve me in Columbia in the future. It was convenient to highways 63 and 70- that was the main reason for its attraction for me.

Room Tip: Check the wear pattern on the outside carpeting - it may indicate the age of the room you have.
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  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank UMCGraduate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, Manager at Hilton Garden Inn Columbia, responded to this reviewResponded 26 August 2017

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon!

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40 - 44 of 592 reviews

Reviewed 24 August 2017

We came to Columbia for the sole purpose of seeing the eclipse. I couldn't have been more pleased with our hotel choice. The hotel was full with lots of families. The hotel staff, particularly the front desk, breakfast and bar crews, were extraordinarily busy (one could also say they were stressed) and they somehow maintained their good humor and customer focus throughout the weekend, always willing to go the extra mile. Heck, the front desk even had eclipse glasses for us! The breakfast and dinner/bar servers were literally running at times to keep up with demand, but always had a smile. They really hustled to ensure the long line of last-minute arrivals to breakfast Monday morning were served. We stayed on the hotel grounds during the eclipse in order to be near the hotel's services and the whole thing was just magical. I never gush about a hotel like this, but this is well deserved. Great job! Kudos to management and staff!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank egor832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

We stayed for one night 8/18/2017 in room #455, which is a standard king room with a chair in a room. We were checked in and checked out by the same clerk (Heather) who didn't thank us for being Hilton Honors gold members, but asked if we want our waters now???!!! I said that usually we get two bottled waters at the check in. Heather then gave us two bottle waters with no bag. When we went to our room, we found a dirty q-tip laying on a bathroom counter. It was really gross! We took a shower in the evening and water was hot, but when we were going to take one on the morning, the water was cold. It would switch from cold to slightly warm. Tried in 20 minutes and still cold! At the checkout Heather didn't ask us how our stay was, so my husband brought up the cleanliness of the room and no hot water problem. Heather offered to throw a dirty q-tip away and said that she will "make a note" about the hot water. We are gold Hilton Honors members, so obviously we don't ask for refunds often, but this stay was so horrid and not up to Hilton standards, so we asked for some kind of a refund, partial would be satisfactory (they have Hilton policy that if you are not satisfied,they "make it right") Heather said that "someone" "might" give us "some" bonus points, but not today, "maybe Monday" Today is Saturday. I was told the manager won't be in until Monday and we will get a call. Horrible experience, far from Hilton standards. Never would consider staying here again, would never recommend to anyone.

  • Stayed: August 2017, travelled as a couple
    • Cleanliness
    • Service
1  Thank USAtraveler365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, Manager at Hilton Garden Inn Columbia, responded to this reviewResponded 21 August 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

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Reviewed 19 August 2017

Pretty standard HGI. Not nice, not terribly dumpy although it is showing its age somewhat. The real problem was the cleanliness of the room and the shower. The bathroom could have been cleaner. The water pressure was terrible and, worse yet, the temperature was less than lukewarm. My Hilton Diamond status was not recognized and I was put in a room with double beds instead of a king.

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Nick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, Manager at Hilton Garden Inn Columbia, responded to this reviewResponded 19 August 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

This place was nice and I have no complaints. The breakfast was great, so was the service at the bar. Staff was extremely friendly and it was all-in-all a good experience. Rooms have a microwave and refrigerator which is a must for me!

Stayed: August 2017, travelled on business
Thank justinrC133WE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Columbia

Address: 3300 Vandiver Dr, Columbia, MO 65202-2308
Phone Number:
Region: United States > Missouri > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Columbia
#9 Family Hotel in Columbia
#10 Business Hotel in Columbia
Price Range: $138 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Columbia 3*
Number of rooms: 151
Official Description (provided by the hotel):
The Hilton Garden Inn Columbia hotel in Missouri is located in north Columbia at Hwy 63 and I-70. The hotel is close to the Bass Pro Shop, Missouri Centerstate Office Complex and the Industrial Area. Enjoy Missouri hospitality at the many restaurants including Ruby Tuesday and Lone Star Steakhouse which are within walking distance of the hotel. We also features 12,000 sq ft of flexible conference space.We offer amenities such as business center that is complimentary to guests and accessible 24-hours a day. Our on-site restaurant serves breakfast and dinner. We also have an indoor pool and hot tub. All of our guest rooms are equipped with complimentary free Wifi, a microwave, refrigerator and coffeemaker and more. ... more   less 
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Also Known As:
Hilton Garden Inn Columbia Hotel Columbia
Hilton Columbia
Columbia Hilton

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