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Reviews (2,033)
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43 - 48 of 2,033 reviews
Reviewed 17 May 2018

Great location and the comp happy hour each evening was needed. The breakfast is wonderful as always. The $18 parking was a bit steep. The elevators were overworked since 1 was not working. The hotel was full so we needed all 3 working.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank collomdonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 18 May 2018

We appreciate you sending us feedback on your recent stay at the hotel. I do apologize for the issues with the elevators. We did have one of our three elevators need a major repair and this did cause some elevator wait times. We appreciate your business and look forward to having you stay with us again soon.

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Reviewed 15 May 2018

We used to stary in this hotel back in the early 1980s, when visiting for Yankees/Royals games. Sadly, I don't think much has changed. Both the lobby and the exterior look exactly the same. The parking lot and garage also look identical, although the $18/night charge is new. Upstairs, the rooms are clean and comfy, and the halls, etc. are updated. Service is good. The free breakfast is very good, with real eggs (I wish other chains would take note). The rate was high, but there were multiple graduations and Nascar was in town, which might explain things.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jays911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 16 May 2018

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending feedback on your stay. I do apologize for the issues you experienced with the hotel. It was good to read that you found the rooms to be clean and received good service during your stay. We appreciate you staying with us and hope to have you stay with us again.

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Reviewed 14 May 2018

Embassy Suites are perfect stay! Full service amenities and quiet floor! Good food at this location and breakfast can be made to order! Business trips tend to be tedious and there is no worries about high cost parking or tipping for those who do not get reimbursed.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank GeminiAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 15 May 2018

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending feedback on your stay. It was good to read you had a very nice stay at the hotel. We appreciate your business and hope to see you again soon.

Ted Frerking
General Manager

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Reviewed 12 May 2018

I attended a graduation party May 11 and everything was clean and well kept and Ali the lady working up at the front desk was helpful and very courteous. She answered any question I had conserning the party

Stayed: May 2018, travelled with family
Thank kateebug92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 15 May 2018

Thanks for sending feedback on the very nice stay you had at the hotel. We appreciate you staying with us and hope to see you again soon.

Ted Frerking
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018 via mobile

We had a late change of plans, and spoke with Tammy, who was able to change our reservation accordingly. We have stayed at the hotel before and it is very clean, and convenient to local shopping and dining

Stayed: May 2018, travelled with family
Thank Pete F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 15 May 2018

It was good to read that Tammy did a great job of accommodating your reservation change. Thanks for staying with us and providing feedback. We look forward to having you stay with us again on a future trip to Kansas City.

Ted Frerking
General Manager

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