At the rate charged, I expect a room to be in great shape and very few (if any) flaws. It's also disappointing to be nickeled and dimed to death for every little thing. Wifi is a minimum of $10 a day and there is no place to get it free (even the Westin across the way has it for free in the lobby and lounge). The Spectators Lounge inside the hotel is a 1-star place with huge issues including serving cold food that no health inspector would ever pass.
-My first shower was taken in lukewarm water because it would never heat up (subsequently I let the water run for about 10 minutes and it was then adequate)
-The room had several maintenance issues including grout missing around the shower and the pipes rattling for the entire duration of the shower.
Around 3pm on Saturday afternoon, someone was pounding upstairs. I tried to call the front desk since I was trying to talk to someone about business on the phone but no one answered.
The only real thing I can recommend the Sheraton for is convenience. Having the expo downstairs, I was able to freely roam to/from it to my room to conduct business or just relax. The sky bridge to Crown Center was handy but the sunlight easily overcame any air conditioning provided (it must be miserable during peak summertime).
I would probably stay there again if the expo returns but other than that, I'll never stay here again. Quite frankly, I'd be embarrassed to be the manager of this hotel knowing these issues and continuing to charge such exorbitant rates.
- Official Description (provided by the hotel):
- Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more less
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- Also Known As:
- Sheraton Kansas City Hotel At Crown Kansas City
- Hyatt Regency Kansas City
- Hyatt Kansas City