We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixed Results”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Kansas City Hotel at Crown Center
Ranked #11 of 109 Hotels in Kansas City
Certificate of Excellence
Reviewed 30 September 2015

Our stay at the Sheraton started off great - the man handling the front desk experience was helpful and pleasant. The room could have been better and cleaner - I noticed trash on the bathroom floor when we first entered the room, failed to pick it up, and it was still there the following day after the room had been cleaned. We were on one of the upper floors which had a great view. The staff in the club lounge were fantastic. But our visit ended on a down note - I was checking out while my Hubbie retrieved our car from valet parking. He gave an attendant the ticket - fortunately he remembered what he looked like - and we waited and waited and waited and then waited some more. After everyone else that arrived after us had left, my Hubbie asked about our car. No longer having a ticket, he had to point out who he gave it to and describe the car. The entire process took about 40 minutes - not a great finish to the stay. The area is nice, we liked being able to walk to shopping and restaurants.

  • Stayed: June 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Stawzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded 2 October 2015

Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize that your stay was less than perfect due to the issues you encountered with our valet parking, however I am glad you enjoyed your time in our club lounge. We truly value your business and it would mean a lot to our team to welcome you back to create a more positive stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,714)
Traveller rating
Traveller type
Time of year
Language

439 - 443 of 1,714 reviews

Reviewed 30 September 2015 via mobile

My room was great and very clean, but for $160/ night I'd like to not drag furniture around to access a plugin for my phone.

Why aren't these standard bedside amenities by now?

The hotel bar was enjoyable- especially the staff. However, the bar seemed to be infested with these little flies that were constantly assaulting your beer. Very disturbing.






Stayed: September 2015, travelled on business
Thank Junsonbejash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded 2 October 2015

Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize that your stay was less than perfect due to the issues you encountered in your guestroom, however I am glad to hear that our staff provided an enjoyable restaurant experience during your stay. We truly value your business and it would mean a lot to our team to welcome you back to create a more positive stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2015

Staff was exceptional....very helpful....upgraded to executive suite with a special offer they had. Bit disappointed in room....dated....dark...needed new furniture. Bed and pillows were excellent. Room was on lower floor...not much of a view. Club Lounge breakfast very good, plenty of choices. Not much in immediate area...Crown Centre...very limited shopping, good casual eating. Sheraton has shuttle that will take you within a 3 mile radius. And they have one for the ball games....a plus!

Stayed: September 2015
Thank Grannie223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded 2 October 2015

Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize that your stay was less than perfect due our guest rooms failing to exceed your expectations, however I am glad to hear you enjoyed our club lounge and the area surrounding our hotel. We truly value your business and it would mean a lot to our team to welcome you back to create a more positive stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2015

My first impression of this hotel was not the best. A man without identification in a black jacket wanted my car keys. I wasn't sure what exactly he was saying as his English was broken. After much ado another employee explained to me that he was asking to keep my keys while I checked in because of the fire code. The management was kind enough to resolve this issue by giving me free self parking during my stay. (Yes, there is a parking fee.) Proceding to the front desk I found myself in a rather long line as they were understaffed. This seemed to be a recurring theme but the staff was friendly and helpful.

The pros, however, do outway the cons. The rooms are spacious, comfortable, clean and accommodating to business travelers. Room service was prompt and curtious. The lobby welcomes you to visit with friends as does the bar. I recommend the flatbreads that they serve there. If you need a breath of fresh air put on your suit and head for the roof top pool or take a quick walk to the historic train depot.

Room Tip: Ask for a view of downtown - floors 20 or higher.
See more room tips
  • Stayed: August 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded 2 October 2015

Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize that your stay was less than perfect due to the issues you encountered with our staff and check-in process, however I am glad to hear that you enjoyed your guestroom accommodations and your experience in our Spectators restaurant. We truly value your business and it would mean a lot to our team to welcome you back to create a more positive stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2015

At the rate charged, I expect a room to be in great shape and very few (if any) flaws. It's also disappointing to be nickeled and dimed to death for every little thing. Wifi is a minimum of $10 a day and there is no place to get it free (even the Westin across the way has it for free in the lobby and lounge). The Spectators Lounge inside the hotel is a 1-star place with huge issues including serving cold food that no health inspector would ever pass.

-My first shower was taken in lukewarm water because it would never heat up (subsequently I let the water run for about 10 minutes and it was then adequate)
-The room had several maintenance issues including grout missing around the shower and the pipes rattling for the entire duration of the shower.

Around 3pm on Saturday afternoon, someone was pounding upstairs. I tried to call the front desk since I was trying to talk to someone about business on the phone but no one answered.

The only real thing I can recommend the Sheraton for is convenience. Having the expo downstairs, I was able to freely roam to/from it to my room to conduct business or just relax. The sky bridge to Crown Center was handy but the sunlight easily overcame any air conditioning provided (it must be miserable during peak summertime).

I would probably stay there again if the expo returns but other than that, I'll never stay here again. Quite frankly, I'd be embarrassed to be the manager of this hotel knowing these issues and continuing to charge such exorbitant rates.

Room Tip: Go someplace else
See more room tips
  • Stayed: September 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Reviewer45638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded 2 October 2015

Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize that your stay was less than perfect due your guestroom amenities and our Spectators restaurant failing to exceed your expectations. We truly value your business and it would mean a lot to our team to welcome you back to create a more positive stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kansas City hotels
0.4 km away
The Westin Crown Center
The Westin Crown Center
#5 of 109 in Kansas City
2,271 reviews
5.2 km away
InterContinental Kansas City at the Plaza
5.3 km away
The Fontaine
The Fontaine
#3 of 109 in Kansas City
1,194 reviews
Show Prices
Show Prices
Show Prices
1.7 km away
Kansas City Marriott Downtown
Kansas City Marriott Downtown
#17 of 109 in Kansas City
1,195 reviews
1.5 km away
Crowne Plaza Hotel Kansas City Downtown
1.7 km away
Hotel Phillips Kansas City, Curio Collection by Hilton
Show Prices
Show Prices
Show Prices

Been to Sheraton Kansas City Hotel at Crown Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee St, Kansas City, MO 64108-2604
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#16 Family Hotel in Kansas City
Price Range: $233 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, HotelQuickly and TripOnline SA so you can book your Sheraton Kansas City Hotel at Crown Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing