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Reviews (486)
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All reviewsthe lower levelshuttle serviceclean roomslocation was perfecteasy accessearly checknice hotellouis westportclose to the airportbusiness tripplenty of parkingfitness centerhotel roomyogurtbed was comfortablecookiesinns
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47 - 52 of 486 reviews
Reviewed 14 September 2017

Good rooms but the rest of the hotel needs a great deal o upgrades. I know they are doing a remodel in the late fall of 2017, and they elevators and hallways are in desperate need of updating. It is agood hotel for business travel due to location.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank matthewmM6532HB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Thanks for taking out your valuable time to respond. As you stated we are starting a renovation that should take care of those problems. Have a great day!

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Reviewed 4 September 2017

Bed bugs found in multiple rooms of our groups visit. While staff was mostly friendly some of them denied the existense that they were a current or past problem. My friend put the bugs into a cup and showed the front desk! The restaurant next door is extremely noise & played loud music until midnight.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank darshaw2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie L, Guest Relations Manager at Hampton Inn St. Louis/Westport, responded to this reviewResponded 15 September 2017

Thank you for your feedback and we were made aware of your soccer teams stay at the Hampton Inn Westport. We do apologize that you were not happy and the hotel team there did have the hotel checked by certified experts. We do hope that you enjoyed the rest of your stay in the St. Louis area and that your team had a wonderful tournament.

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Reviewed 3 September 2017

The hotel is a bit dated, but the bed and bedding were comfortable. It was a great value because of proximity to STL airport and shopping. The staff were kind and helpful. The seating area in the lobby was OK, just seemed a bit small; but there were some nice chairs on the first floor by the sales office if you wanted to be separate from the crowd at breakfast.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank Melodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 September 2017

Thanks for taking out your valuable time to complete the comment form. We will be starting a renovation in December of 2017 and hopefully clear up some of your concerns.

Have a great day!

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Reviewed 31 August 2017

Not up to par of my other hotel experiences. Staff needs to be more engaging, warm and welcoming. My room was in dire need of a make over, I did not feel comfortable in the room. The tiles on the floor shifted and gave me a very uneasy feeling. With a Brand like Hilton and for the money paid they could do much much better, and in other properties they are.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank larrywZ7105BH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 September 2017

Thank you for taking your valuable time to fill out the comment form. We will be starting a renovation in December 2017 so that should take care of the majority of the problems. I am surprised the front desk person did not meet your Guest Service expectations as we always score a 10 on this section. We will bring your issue up at our next team meeting.
Have a great holiday!

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Reviewed 28 August 2017

Rooms were clean and quiet, staff friendly, located next to a nice restaurant and the highway. The only negative was the breakfast experience - food was ok, nothing special and the eating area was shabby and not very clean.

  • Stayed: August 2017, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank janaN1093MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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