I'm a Hilton Honners member and have been for years. I normally spend the money for an upgraded room and lounge access but I must say, dont waste your money on an upgraded room because for the rooms in the old section you only get a view facing the inside of construction and a wall.
I spoke to the front desk Hilton Honnors Receptionist and she simply said sorry, there was nothing she could do. WhenI said maybe I should look at moving to another hotel she did not bat an eye and acted as if go ahead, see if I care.
This showed me once again how fast Hilton hotels are going down hill simply because Hilton management refuses to invest in their staff and their staff training. Time for me to move back to Hyatt as it appears Hilton no longer need loyal customers.More
- Free Wifi
- Breakfast included