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Melody L

Good value for money, clean and comfortable

5.0 of 5 bubblesReviewed 18 Sept 2024via mobile
Yes, there is a $4 daily fee added on for parking. But we thought there was a very good value for our money on the hotel/breakfast combo, so we can survive that. There was a lot of fresh fruit, strawberries and grapes, and blueberry compote, in addition to the usual bananas and oranges. All the usual hot and cold cereals, hardboiled and scrambled eggs, a fun spinach quiche, and waffles. The chocolate scone....yum! Our room was clean and comfortable. Sure, anyone can find fault with something, somehow. But this was a pleasant stay for us. Oh, also a pickleball court near the pool and hot tub (which were already shut down for the season.)
Date of stay: September 2024
Room Tip: No indoor pool. They have a nice exercise room.
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Residence Inn Springfield, responded to this review
Responded 19 Sept 2024
Dear melodyl415,

On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the pleasant guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Best,
Marc Foreman
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 August 2024 via mobile

This was a solid choice for a solo business trip. A little tired but still very good and clean. The staff was very polite and helpful. The eggs at breakfast were labeled as cage free scrambled eggs, and they seemed to be nothing more than powdered eggs, always a disappointment. Overall, a nice place in a nice town.

Date of stay: August 2024
Trip type: Travelled on business
Thank FrasierC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Residence Inn Springfield, responded to this reviewResponded 21 August 2024

Dear FrasierC,

Thank you for choosing us to host you during your business trip. I'm happy to hear you found our staff helpful and the hotel clean. I'm sorry you were disappointed with our breakfast; I have taken note. Your review, which highlights strengths and areas for improvement, is welcomed and appreciated. We hope to welcome you back soon.

Best,
Marc Foreman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2024

Great staff and great location. We stayed 2 nights here passing through and had no issues. Rested well enjoyed the breakfast, Staff was very friendly. Location was close to where we needed to be. Safe area to be in. Beds were comfy and room were clean.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HDFLSTF1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Residence Inn Springfield, responded to this reviewResponded 21 August 2024

Dear HDFLSTF1,

Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.

Best,
Marc Foreman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2024

Handicap roll in shower 1 bedroom suite the suite has plenty of floor space for a wheelchair and the bathroom is big enough for a turn around space with drop down bench the kitchen was nice my main issue is the buildings don’t have but one handicap ramp you have to walk and push you love one a good distance then of course go back to get your belongings the outside is not handicap friendly

Room tip: The breakfast is not good
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sherry R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Residence Inn Springfield, responded to this reviewResponded 9 August 2024

Dear oceangal07,

We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improvement, and hope to host you again.

Best,
Marc Foreman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2024

Large spacious double room was clean and well-outfitted, as one would expect from a Marriott at this level. Perefect for one or two parents with a grown daughter, especially if one wants to eat in the room. As good as the better Marriotts.
xxx

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank C395AQtomg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Residence Inn Springfield, responded to this reviewResponded 1 June 2024

Dear C395AQtomg,

I can't thank you enough for writing and sharing this review. We take great pride in bearing the Marriott name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your loyalty and hope to see you again soon.

Best,
Marc Foreman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2024 via mobile

Not a bad spot and alot of room. Room had some issues including handle messed up, smoke alarm hanging from ceiling, no trash can liners. Limited apps om smart tvs. Bed was comfortable. Hearing kids in hallway past midnight and woken up at 8 am while on vacation by kids playing basketball outside of my window. Breakfast was so so and often ran out of items including coffee. Staff announced the breakfast was ending in 10 minutes and we felt like rushed cattle and not guests. Let front desk lady at check out know of some of my issues and she was nice but offered nothing to us. On top that charged for parking when it was disclosed when room was reserved or at check in. This is not in an area that normally charges to park in a open parking lot and no one ever asked if we had a vehicle there overnight. My car was actually with a local friend so I was charged $3 for nothing. Really dissatisfied In the stay and room.

Room tip: Be aware of parking whether you have a car there or not. Watch out for basketball tournaments
Date of stay: March 2024
Trip type: Travelled with family
Thank dougf74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Residence Inn Springfield, responded to this reviewResponded 15 March 2024

Dear dougf74,

We apologize for the experience you had. Delivering exceptional accommodations and warm hospitality is of utmost importance to our entire team, and we genuinely regret falling short in these aspects. We value you as our Guest, and we look forward to another chance to provide a stay that consistently meets our high standards from start to finish.

Sincerely,
Marc Foreman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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