We have been staying at other Marriott Bonvoy properties in Springfield for a few years and it is really nice to finally have one downtown. Check in at the bar was a pleasure and got some great drinks. Rooftop bar was cool and has a great view. Rooms are a little small but we didn't have our toddlers so not an issue this time. Only problem is that the shower is missing a piece under the door that keeps water in the shower basin. I am sure they will receive more feedback about that. No platinum upgrades to a better room even though hotel was empty but we did get a late checkout without much trouble.

This is such an amazing add to the downtown Springfield area. When you walk in the door there are so many thoughtfully created areas to accommodate a variety of activities. When you walk into the room, it becomes apparent that the design is very simple yet intentional to provide a great adventure. I had the opportunity to speak with Susan the general manager about some of the amenities. I can’t wait to see the spectacular view from the roof top lounge. Absolutely love this place.

Our stay at the Moxy Springfield Hotel over the Fourth of July weekend was a mixed bag. While the experience was largely positive for my family, our friends encountered significant issues that marred their visit.

Pros:

1. Atmosphere and Amenities: The hotel offers a vibrant and energetic atmosphere, which we thoroughly enjoyed. The modern decor and playful ambiance made for a refreshing stay.
2. Family-Friendly: Our family had a great time. The amenities catered well to adults and children, making it a comfortable and enjoyable experience for everyone.

Cons:

1. Room Access Issues: Unfortunately, our friends were locked out of their rooms for hours due to a malfunctioning key card system. This was a major inconvenience, especially during a busy holiday weekend.
2. Bathroom Maintenance: We encountered a leaking shower in our room, which resulted in water spreading all over the bathroom floor. This was not only inconvenient but also posed a safety hazard.
3. Billing Problems: The most frustrating aspect of our stay was the billing issue. Despite using travel points to pay for the rooms, we were charged twice. We brought this to the management’s attention and allowed four days for resolution. However, the management, who only seemed to work in the afternoon, delegated the issue to the front desk staff, who were unable to resolve it.

Ultimately, the billing issue remained unresolved, forcing us to go through our credit card services to get our money back.

Conclusion:
While the Moxy Springfield Hotel has potential with its lively atmosphere and family-friendly amenities, the operational and maintenance issues, coupled with poor management response, detracted significantly from our overall experience. I hope the management addresses these concerns to improve future guest experiences.