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Reviews (1,543)
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Traveller rating
1,068
328
80
39
28
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All reviews front desk close to the airport room was clean best westerns shuttle service great stay next morning place to stay indoor pool sausage staff was friendly hot breakfast definitely stay here again biscuits road trip waffles the breakfast area
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6 - 11 of 1,543 reviews
Reviewed 1 November 2022

Everyone was extremely helpful. The breakfast was great and the service wonderful. Shirley (?) the waitress was excellent. My ride to the airport was taken care of by the hotel, including the tip! Nicely done!

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank C9296CQmary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this reviewResponded 1 November 2022

Thank you so much for taking the time to review our property here at Best Western Plus. We appreciate our guests and value your opinion. We look forward to seeing you again as well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2022 via mobile

Excellent experience. From check in to breakfast to check out. We were greeted by a very friendly person upon check in. She told us if we needed anything to be sure to let her know, and I felt like she genuinely meant it. Our room was #216. King bed. The bed was pretty hard, but the pillows were fantastic. The room was very clean and was up to date.
Shirley, our breakfast server was exceptional! She is sure a hard worker. The breakfast was biscuits, gravy, sausage and scrambled eggs. There was even shredded cheese, hot sauce and salsa for the eggs-extra special treat. There was yogurt, whole milk, real cream, pancakes, waffles, bagels and toast. An excellent breakfast! While we were there a large family with 7 children came in. Shirley went above and beyond helping the kids. She helped each one make their pancakes snd get the things they needed. Then, there was a boy in the hall trying to work the vending machine. She went out and was helping him sort his money. He had a 50 cent piece and she told him not to try to put that in there. She even offered her own dollar to get the machine to work. Shirley is a real gem.
Overall, excellent stay. This is our second time staying here and we will be back!

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Clara4929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this reviewResponded 23 October 2022

Thank you so much for taking the time to review our property here at Best Western Plus. We appreciate our guest and value your opinion. We look forward to seeing you again as well.

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Reviewed 15 October 2022

On the road from St. Louis to Denton, TX, we found ourselves in need of a hotel room, but most places in Springfield were booked due to a convention. I phoned the BW Springfield Airport Inn as a last resort and fortunately they had rooms. The receptionist that took our call, Beca, was so nice and helpful. We hadn't eaten, so she recommended Alli's Family restaurant nearby where we had an incredible meal at a very affordable price. The next morning, a decent breakfast was ready in the breakfast area, where the lady who worked in this area was also very friendly. It was almost like being among family. Our room was clean, but if we're in Springfield again, we'd stay here because of the friendly service.

Date of stay: October 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank 758RichardH758
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this reviewResponded 17 October 2022

Good morning. Thank you for the wonderful review. Our guest are very important to all of us. If you are ever in Springfield we hope you come and see us again.

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Reviewed 25 September 2022

Stinking Smoked Out NonSmoking room. Terrible terrible terrible. It literally stuck in our clothes the next day. When ask for another room they had none. Full they said. I was SO embarrassed of the odor. It smelled as a smokers convention for Old Lady’s perfume Salesman Stayed and Lived in it until they passed and had to be carted out. You shouldn’t have to pay for a room you specifically reserved to be nonsmoking when it stinks of a retirement home bar!!

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sherpa690742
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this reviewResponded 26 September 2022

On behalf of our entire team, I would like to apologize for any inconvenience you may have had during your stay with us here at BW. Being sold out we were not able to move rooms. However, the front desk as well as our housekeeping staff did go to inspect the room and there was no evidence of smoking. We are a nonsmoking facility and a zero tolerance for it. We do hope that you will in the future give us another chance. Again, we are sorry for any inconvenience you had with us.

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Reviewed 25 September 2022

We chose to stay here a second time after a great first experience. The rooms aren’t fancy, but it’s clean. Shirley does a great job in the mornings with breakfast. The area is always kept clean, and she was helpful with my kids. Give that sweet woman a raise! Thanks for another great experience!

Date of stay: September 2022
Trip type: Travelled with family
Thank addiestevens8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this reviewResponded 25 September 2022

Thank you for the wonderful review. It is very important to us that our guest enjoy their stay. I will pass on the kind words to Ms Shirley.

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