We stayed at this hotel for 2 nights on a short get-a-away. This is our 3rd time at this hotel and we love it! The front desk attendant was really nice when we checked in. She was also very accommodating when we asked for a room on the highest floor and away from elevators. The room was very clean; however, we had a good laugh when we found a leftover sock on the floor beside the bed! With all the cleaning/sanitizing standards due to Covid, it was hilarious that the sock was missed by housekeeping! We were not offended...just maybe a little grossed out! The room was nice and cool when we checked in and everything worked great! I have always especially liked the Holiday Inn shower heads! Housekeeping does not clean the room every day due to Covid but the front desk was more than happy to supply extra towels and toilet paper when needed! We thoroughly enjoyed our stay and look forward to staying here again next time we're in Springfield!