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Reviews (253)
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Traveller rating
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62
9
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All reviews nice stay great place to stay fresh fruit beds were very comfortable free breakfast housekeeping clerk
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1 - 6 of 253 reviews
Reviewed 15 September 2022 via mobile

Went to the wrong location. So glad we drove 20 minutes back the way we had driven. The lobby has that fresh cleaned smell. Desk staff was excellent and room has so much space and storage. JD’s was recommended for dinner. Short walk over. 100% stay here!!

Date of stay: September 2022
Trip type: Travelled as a couple
Thank smashvilletn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
shelleS Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG Hotel, responded to this reviewResponded 16 September 2022

Smashvilletn, We are so happy you came back this way to stay. Thank you for the traveler recommendation!

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Reviewed 6 September 2022

Very friendly staff, from the check-in staff, breakfast workers, housekeeping, everyone was super nice. Rooms were immaculate, beds were very comfortable. The free breakfast was very good, well stocked, and good variety. It was crowded so I suggest going early if you do not want to fight the crowd. Great location in Springfield, close to shopping, restaurants, etc. My only complaint is that the swimming pool was ice cold, and the temperature in the pool room was cold as well. Overall, very nice, will stay again when in the area.

Date of stay: September 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank beachinfool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
shelleS Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG Hotel, responded to this reviewResponded 16 September 2022

beachinfool, Thank you for your feedback. We are happy you enjoyed your stay. We wish the pool would have been a better temperature for you. We are actually in the process of replacing that heater to a more efficient model, so it should be all warmed up for your next stay. Hopefully you could enjoy the hot tub. We appreciate you!

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Reviewed 19 February 2022

We stayed in Room 217 on the night of Feb 17, 2022. Check-in clerk was extremely nice and helpful. Room was perfect, good mattress, everything was perfect. On the morning of Feb 18th, we did a quick stop in for coffee and a bite to eat. The lady working the breakfast room was Ashley. Amazing customer service from her, extremely friendly and professional. IHG Corp. is fortunate to have a dedicated employee like Ashley on their team. Thanks for a wonderful experience, we will stay here again!

Date of stay: February 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank TeaTraveler55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
shelleS Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG Hotel, responded to this reviewResponded 18 March 2022

TeaTraveler55, Sorry it took us a minute to connect. We had some technical issues with our Trip Advisor access. We shared with Ashley your kind remarks that also qualified her for bonus paid time off. We are so happy that your stay was perfect. Please stay again!

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Reviewed 7 July 2021

The customer service was great and the room was very nice. The pool is really small with no room to swim. Location is great, it is close to restaurants and stores. Also, it is located in a safe area..

Date of stay: July 2021
Trip type: Travelled with family
1  Thank johnlI2770ZY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 April 2021

I attended a family event in Springfield, MO over the weekend and a portion of us stayed at this hotel. Speaking for myself only, it was a wonderful hotel and was very convenient. Fantastic staff and personnel. It is probably the nicest Holiday Inn Express I have ever to over the years.

Date of stay: April 2021
    • Location
    • Rooms
    • Service
2  Thank dpm1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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