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Al154
Phoenix, Arizona

Great Place to Stay on Business

4.0 of 5 bubblesReviewed 25 Jun 2023
Hotel's Favourite
Stayed at the this HI Express during a short business trip to Springfield. It is about a $30-$40 Uber ride from the airport which makes it convenient if you do not have a car. Plus there are several restaurants within walking distance (FD's Grillhouse, a Texas Roadhouse, and a pizza place) which is again quite convenient. There is also a giant Walmart across US Highway 60 from the hotel but I am not sure how to walk there. The staff are very friendly and the buffet breakfast is one of the best I have encountered in quite a while. Every day they had different omelettes, biscuits and gravy, breakfast meats and pancakes that you make to order in addition to cold cereals, breads, and various fruits. The room was very large with a huge flat screen tv and had a couch that could be made into a double bed for families. The wifi internet service was not exceptionally fast but it served the purpose. I would definitely stay here again if I am in Springfield.
Date of stay: June 2023
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shelley Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG hotel, responded to this review
Responded 26 Jun 2023
Al154, Thank you for including so many helpful travelers tips here. We have a dedicated wi-fi circuit for our guests, but are in fact upgrading this again in August. Our staff, service, and breakfast are all top notch. I appreciate you recognizing them in your review. Safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (260)
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Traveller rating
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63
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All reviews texas roadhouse hi express front desk grill house great hotel would definitely stay here again nice stay fresh fruit beds were very comfortable biscuits and gravy free breakfast housekeeping highway couch clerk walmart
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Reviewed 26 March 2023

I've stayed in a lot of nice places traveling, having to travel a lot for work and medical issues. I prefer to stay in an Embassy Suites but sadly Springfield Missouri doesn't have one. I was looking for somewhere comparable in the area and decided to give this hotel a try, despite the 2 star review on some websites. I was SO glad I did! From the second I walked in, the gentleman at the front desk was so inviting and kind. Every single front desk employee, maid, food service employee and every employee in between was so gracious and helpful. Anything I didn't come prepared with, they kindly supplied. The rooms were absolutely gorgeous and spotless. My queen size bed was so comfortable! The breakfast was also fresh, delicious, and well stocked.
I will definitely be staying again soon!

Room tip: FD's Grillhouse is walking distance away and one of the best restaurants in Springfield!
Date of stay: March 2023
    • Value
    • Location
    • Service
Thank Ruth T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shelley Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG hotel, responded to this reviewResponded 27 June 2023

Thank you rutht$4013WO for your traveler recommendation! We are so happy you enjoyed your stay at our amazing property. Please visit soon!

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Reviewed 15 September 2022

First of all.... the staff was so friendly and helpful. I mean, everyone that we came in contact with. The hotel was very clean, from the outside in. Our room was very nice, with comfortable beds, soft sheets and lots of comfy pillows. The air conditioner works GREAT, which I have to mention because I have experienced limits on this at other hotels. Honestly, I was surprised at how spotless the bathroom was as my expectations in general have been lowered lately due to some other hotel chains where I have stayed. I appreciated the multiple towels that they provided. My husband and I didn't have to wrestle for towels. To top everything off, the breakfast was yummy with fresh fruit AND hot food. Yes, not the prepackaged stuff (although they offer this if you are in a hurry), but fresh hot food that you put on a plate. We really appreciated the effort that the staff has put in to make this hotel so nice.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank M4535ELjenniferf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shelleS Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG hotel, responded to this reviewResponded 16 September 2022

M4535ELjenniferf, It is so great to hear you had a pleasant stay. We strive to be the best and love to hear when our Guests enjoy it. Thank you for your review!

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Reviewed 15 September 2022 via mobile

Went to the wrong location. So glad we drove 20 minutes back the way we had driven. The lobby has that fresh cleaned smell. Desk staff was excellent and room has so much space and storage. JD’s was recommended for dinner. Short walk over. 100% stay here!!

Date of stay: September 2022
Trip type: Travelled as a couple
Thank smashvilletn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shelleS Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG hotel, responded to this reviewResponded 16 September 2022

Smashvilletn, We are so happy you came back this way to stay. Thank you for the traveler recommendation!

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Reviewed 6 September 2022

Very friendly staff, from the check-in staff, breakfast workers, housekeeping, everyone was super nice. Rooms were immaculate, beds were very comfortable. The free breakfast was very good, well stocked, and good variety. It was crowded so I suggest going early if you do not want to fight the crowd. Great location in Springfield, close to shopping, restaurants, etc. My only complaint is that the swimming pool was ice cold, and the temperature in the pool room was cold as well. Overall, very nice, will stay again when in the area.

Date of stay: September 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank beachinfool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shelleS Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG hotel, responded to this reviewResponded 16 September 2022

beachinfool, Thank you for your feedback. We are happy you enjoyed your stay. We wish the pool would have been a better temperature for you. We are actually in the process of replacing that heater to a more efficient model, so it should be all warmed up for your next stay. Hopefully you could enjoy the hot tub. We appreciate you!

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Reviewed 19 February 2022

We stayed in Room 217 on the night of Feb 17, 2022. Check-in clerk was extremely nice and helpful. Room was perfect, good mattress, everything was perfect. On the morning of Feb 18th, we did a quick stop in for coffee and a bite to eat. The lady working the breakfast room was Ashley. Amazing customer service from her, extremely friendly and professional. IHG Corp. is fortunate to have a dedicated employee like Ashley on their team. Thanks for a wonderful experience, we will stay here again!

Date of stay: February 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank TeaTraveler55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shelleS Copeland, General Manager at Holiday Inn Express & Suites Springfield-Medical District, an IHG hotel, responded to this reviewResponded 18 March 2022

TeaTraveler55, Sorry it took us a minute to connect. We had some technical issues with our Trip Advisor access. We shared with Ashley your kind remarks that also qualified her for bonus paid time off. We are so happy that your stay was perfect. Please stay again!

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