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Traveller rating
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All reviews would definitely stay here again waffles bed was very comfortable clean rooms staff was friendly hospital rates
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Reviewed 17 May 2022

We liked this hotel very much. Our suite was spacious and clean, breakfast was OK, the location was good and the staff was very nice and helpful. We were also happy when we found that Culver’s hamburger restaurant was located near the hotel.

Date of stay: May 2022
    • Value
    • Location
    • Service
1  Thank EvaStockholm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Baldwin, General Manager at TownePlace Suites by Marriott Springfield, responded to this reviewResponded 21 May 2022

Thank you for taking the time to let us know about your recent stay at our property. I am happy to see that you had a great time during your stay with us. I hope the next time you visit the area you will choose to stay with us again.

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Reviewed 25 August 2021 via mobile

Stayed here 5 times traveling through Springfield and have never been disappointed. Consistently clean rooms, good front desk check in and check out, all around helpful staff. Travel 40 days a year and it rates up there with the best regardless of price

Date of stay: August 2021
Trip type: Travelled as a couple
Thank BillyRR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Baldwin, General Manager at TownePlace Suites by Marriott Springfield, responded to this reviewResponded 26 August 2021

Thank you for taking the time to let us know about your recent stay at our hotel. I am happy to see that you had a great time during your stay with us. I hope the next time you visit you will choose to stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2021 via mobile

It is a great place to stay. Great location. Friendly staff. Huge rooms. Great place to go to just hang out & catch up when you haven’t seen each other in awhile and meet to catch up. Clean. Can’t say that about a lot of places now days. Check it out.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank kjean89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Baldwin, General Manager at TownePlace Suites by Marriott Springfield, responded to this reviewResponded 8 July 2021

Thank you for taking the time to let us know about your recent stay at our hotel. I am happy to see that you had a great time during your stay with us. I hope the next time you visit you will choose to stay with us again.

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Reviewed 11 April 2021 via mobile

I stayed here because I’m a visiting student for a rotation at the hospital. The location is perfect since it’s across the street from the hospital. However for $140/night to not have housekeeping or a full breakfast is ridiculous. This has nothing to do with COVID (despite the signs saying so), it just seems like a cost cutting measure. Especially since the bar and restaurant are open in the evening.

I’m sure when hotels bounce back from COVID this place will be amazing. But the price for fewer services, you might as well somewhere less expensive if all you get is a place to sleep.

Date of stay: April 2021
Trip type: Travelled on business
Thank 733abrahamd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Baldwin, General Manager at TownePlace Suites by Marriott Springfield, responded to this reviewResponded 12 April 2021

Thank you for taking the time to let us know about your recent stay at our hotel. I am happy to see that, overall, you had a good time during your stay. I am sorry that some of the restrictions we have in place due to local ordinances, or Marriott SOPs, due to COVID put a damper on that. Our breakfast buffet has removed due to Springfield stopping all self-serve buffets. Marriott did provide an alternative option for their hotels to use as this was common throughout the pandemic. Our offerings do exceed what Marriott requires, but it is less than what we would have "normally". We also have reduced housekeeping services. Our room attendants do change trash and towels every 3 days and do full service every 7 days. This is to reduce the number of people in your room during your stay and reduce the risk of possible exposure for our guests and team members. Of course, should a guest need anything they only need to call the Front Desk and those items will be dropped off outside the door.

As restrictions continue to be lifted we will start to see these services, and others, come back.

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Reviewed 17 January 2021

The third night we stayed in this hotel our vehicle along with three others were broken into in the back parking lot. Although we understand that the hotel cannot control what criminals do, we were extremely disappointed to hear the hotel staff tell us that vehicles have been hit several times at this location.
So we felt obligated to write this review to let everyone know that stays here this is not an isolated incident and apparently has been going on for sometime and has involved several vehicles. Unfortunately the hotel did not take the responsibility of letting us know at check-in parking behind the hotel was an unsafe location so maybe this review will help others who stay here in the future know that if you do not get a parking space out front your vehicle has a high probability of being vandalized, broken into and damage.
We did not even bother to discuss this incident further with the hotel because the mood seemed to be that this was common practice. The most astounding thing that occurred when we found our vehicle was when we placed an over the phone police report the dispatcher told us this was a regular occurrence at this location. Please protect yourself and your vehicles so this doesn’t happen to you.
To add insult to injury we were never even contacted by management at any point to offer their apologies. This is the second Marriott location that we have had a vehicle damaged. Again please choose wisely and if you have to choose this hotel please understand that the likelihood of this happening to your vehicle is very real.
If you absolutely have to stay at this hotel and cannot get a parking space out front we recommend that you park at Mercy Hospital as they regularly patrol their parking lots.

Date of stay: January 2021
Trip type: Travelled on business
2  Thank jeremiahj262
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Baldwin, General Manager at TownePlace Suites by Marriott Springfield, responded to this reviewResponded 18 January 2021

Thank you for taking the time to let us know about your recent stay at our hotel. I am sorry to hear about the break in you experienced during your stay. Springfield has seen a sharp rise in break ins and theft city wide over the last couple months. Sadly, while we've had less than most places, we have still had this happen. We are working with the Springfield Police Department to try and find ways to stop this from occurring. I hope the next time you visit the area you will chose to stay with us again.

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