We were told it was a 10 year old property. It’s apparent that it’s being maintained. Staff friendly. Staff taking care of breakfast area- did a very good job keeping things stocked & clean. She was kind. Evening front desk staff gave a very good recommendation for dinner out. I would stay here again.
We wanted to stay at a nice hotel for our special night and chose this for the name and the short distance from Bass Pro. The hotel desk clerk was so nice that evening and helpful! The hotel was beautiful and clean. The only drawbacks were that he felt the bed was-too hard and he woke-up with what looked like a dog tick on him from the bed! Needless to say not staying at this hotel again for that reason as i should have looked to see that they allow dogs.
Dear 934sherir.
Thank you for taking the time to let us know about your recent stay at our hotel. I am happy to read that that there were several positives throughout your stay.
Please accept my apologies for any inconveniences you experienced. Please reach out to me directly so that I can investigate further.
I hope the next time you visit you will choose to stay with us again.
Kind regards,
Alan Jenner
Guest Service Manager
alan.jenner@ohopsitalitymanagement.com
The room had plenty of plugs for the computers and lots of closet space. There was plenty of refrigerator space. I wish the tv got ESPN and CBS. The breakfast was pretty good, the coffee excellent. The mattress was heavenly! What kind of mattress was it?
Thank you for taking the time to let us know about your recent stay at our hotel. I am happy to see that great time during your stay with us. I hope the next time you visit the area you will choose to stay with us again.
Spent 2 nights at the hotel. Spent a lot of money as there was a soccer tournament and prices went up. The kids ran riot and none of the staff could keep them under control. I arrived back from work late and was going to order something from their restaurant but they closed as they were under staffed. The general manager emailed me and apologized. When I asked for a night to be refunded he completely ignored all of my e-mails. Complete lack of customer service and a complete lack of responsibility being shown from the so called General Manager Chris Baldwin.
Good morning,
I am sorry to hear that we have not been able to communicate for the past month, and that it has become an increasingly frustrating issue for you. When a guest fills out a survey it is gathered and put on a site that allows hotels to respond. This site pulls reviews from all platforms making it a great one stop shop for us. It also allows us to respond to these reviews from that site. However, if guest responds to that email we don't receive notification that a response has been sent. So this whole time your email(s) have never made it to me. I am that you have put in the time and energy to contact me only to have those emails never make it to my inbox. I am happy to talk with you about getting a refund for your experience.
I would take care of it this moment, but the user name on this site doesn't provide me with the information I need to find your reservation. If you could please email me at chris.baldwin@ohospitalitymanagement.com I would happily do what I can to assist you.
Thank you.
This was a great hotel! If you're looking for clean and quiet - this is your place! They have a restaurant on site, but we ordered from Grubhub as we weren't in the mood for their menu (but it has many items on it). The front desk person was very kind and we checked in with ease.
Thank you for taking the time to let us know about your recent stay at our hotel. I am happy to see that great time during your stay with us. I hope the next time you visit the area you will choose to stay with us again.
