We enjoyed our stay at the University Plaza. Staff was very friendly, room was clean & modern, the bed was ok a little hard for my liking. I don't recommend being in a room directly across from the elevator that wasn't pleasant. Otherwise a good experience and I'd stay at University Plaza ago .
Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield!
We have been attending an annual Benefit Dinner for the last 7 years. Always held at the University Plaza and we book 1-2 nights at the hotel. As we are familiar with the hotel, we always request the top floor with a particular view. This year was pretty typical. They pay no attention to guest requests. We were assigned a room on the 4th floor with the worst possible view avialable. They were able to switch the room to the 9th floor .. with the same awful view overlooking the kitchen ventilation fans. We usually prefer the Executive 2 room suites, booking 3 months out, it wasn't avaiable. The guest room was ok, they aren't anything spectacular. We realized at 11:30pm they hadn't provided any coffee cups for the coffee maker in the room. Calling the front desk we were advised we would have to come get them ourselves as no one was available to bring them to us. The main purpose for my review was the actual Benefit Dinner. Our expectations are never high for a banquet dinner. We aren't expecting gourmet. We are there to support the benefit. In past years, the dinner has been passable. This year, however, was so bad you couldn't even eat it. The entree is supposed to be a chicken and beef combination. The chicken was tasteless and rubbery. The 2 very small pieces of beef with some red orange gelatinous substance was disgusting. I've seen higher quality stew meat. There was a mound of potato. It's was beyond description and then some hard undercooked green beans. Our starter was a green salad that had been preset on the table for such a long time that it was warm and wilty looking. The dessert was edible, but it seems, it had been donated by an outside source. The quality of meal since our first event to last Saturday's has hit rock bottom.
Good evening!
Thank you for taking time to share your experience regarding your time with us at University Plaza. I understand how frustrating it is when things do not go as anticipated. I apologize for the challenges you encountered! I would be happy to review this in detail with you if you so desire. Please contact me at the email address below.
Sincerely,
Brent Parker
General Manager
University Plaza Hotel & Convention Center
brent.parker@atriumhospitality.com
The room layout was OK, although the bathroom is dated and the pipe in the shower sing. The really bad part was that there were someone's toenail clippings by the window, and I didn't notice until morning. I would have rejected this hotel had I noticed earlier. Clearly, the rooms are not well cleaned between guests.
Thank you for taking time to share your experience regarding your time with us at University Plaza. I understand how frustrating it can be when you are less than impressed with the room cleanliness. I have forwarded your review to the department manager, who will follow-up with the housekeeping staff to ensure every room is spotlessly clean.
We stayed for 2 nights while in town for a conference. The inside of the hotel is beautiful with plenty of room for sitting and relaxing in the giant atrium. We arrived a little earlier than check-in but the front desk rep, Chris, was very accommodating. They'd had 200+ guests check out that morning so housekeeping was busy! But it wasn't 5 minutes after we arrived that he informed us our room was ready! He was super-friendly & helpful! We were given a "poolside" room but the pool had already been drained for the season (which was fine with us...we wouldn't have necessarily enjoyed being by the pool during pool season!). The room/suite was clean and very spacious with a king-size bed, a couch, chair, and small table but still plenty of room to walk around. Our room did come with a mini fridge, which was an unexpected bonus! The curtains were a little frayed and one panel was missing on the blackout curtains. As a general rule, hotels need more outlets by the bed! There was a 6-outlet adapter but it was located on the other side of the room; not very handy if you want to charge devices by the bed overnight. Thankfully, we always travel with an extension cord for such scenarios! Despite being on the ground level and right next to the elevator, the hotel was pretty quiet. Only the occasional sounds of suitcase wheels on the floor as people exited the elevator. Overall, we very much enjoyed our stay and would definitely stay here again!
Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield!
I stayed here for two days while at a conference in Springfield. The interior architecture is stunning, especially at night. For me it is luxurious and comfortable place to stay. From the beginning of my stay the general manager was proactive in being helpful. I wanted to walk to the student union to see if I wanted to walk or try to find a parking place in the morning. Brent, the manager provided me with as much information as he could find on the internet. He said it would be raining for the next two days, which it has. Knowing that helped with my plans.
The hotel provided a shuttle to the student Union, there and back on both days.
Also, breakfast is great with a magical omelet station to make the omelet fresh for you. I found all of the staff to be very pleasant and providing wonderful service.
Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield!
