This hotel used to be my go-to stop in Springfield. However it has been several years since I have stayed here. Let me tell you, it's lost its luster. The décor has aged ( Not so gracefully), the customer service has gone down hill and the amenities are simply gone. No more room service. No change available for the laundry room.
It just had the look and feel of a much cheaper motel such as Motel 6 except the price was still a $159 a night on a so called special deal.
The pictures show a hotel in decline. Cracked bathroom walls, Holes in the blinds, Missing knobs on the lamps which render them useless, Old telephones that have a button to ring for the front desk that doesn't work however there were no instructions left on the bedside table to inform one of the buttons one actually needs to use to reach the front desk. Microscopic shampoo and conditioner bottles... not even enough to wash the hair on a Barbie doll's head and to top it off the boiler went out so there was no hot water for showers that night all the way through the next morning. The compensation for such inconvenience was simply a free pass for their boring breakfast. Where again the lack of attention to detail let alone customer service was quite apparent. MiniI fridge FROZE my drink, and on and on.
The bed was comfortable, so I'll give them that.
It was sad really and Iwill miss the good times and the wonderful stays that I had in this old hotel, because as it stands it looks like this will be my last for awhile.
