Location, amenities and price point make this a great option for a Springfield visit, especially if you’re visiting MSU. The decor is dated, but the rooms are clean, the staff is attentive and the included breakfast is robust.More
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the young woman who works overnight on august 22 is the worst front desk woman in the whole hotel system in the world. she is rude with a very nasty attitude. signed me into the wrong room and forced me to move to a different one that was the exact same after I showered and was falling asleep is when she called the room with a nasty attitude to fix her mistakes.
if you want a restful night stay do not come here. the fire alarm constantly goes off. the AC and heat does not work in most rooms and they wake you up to change rooms for no reason. it’s dirty and dated and should be demolished.
Dear K4585PFryanm,
Thank you for your review. I’m sorry for your overall poor experience and that we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. Additionally, please accept my sincere apology that the fire alarm interrupted the comfort of your stay. This was an extraordinary circumstance not indicative of our norm, so we hope that you will reconsider a return visit. We’d love the opportunity to leave you with a more favorable impression.
Sincerely,
Michael Bloom
General Manager
I made a reservation, and actually paid ahead. I arrived late in the night from a long trip, only to be told that my paid reservation had been canceled, and I needed to find for another hotel (this was at 4am). I understand first come first serve system, but if I already paid for my room, I would expect that my reservation was respected. Not only that but the front desk lady was rude and careless. We had traveled 7 hrs from out of town, she didn’t care (Tia was her name).
I’m still waiting for my refund.
Dear S4388UXjuano,
We sincerely regret your experience; it is never our intent to relocate any guest. I'm sorry we disappointed you and I'm sure that was frustrating after a long day of travel. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays.
Sincerely,
Michael Bloom
General Manager
I have attended many conventions here as an educator for 36 years. I was very disappointed when my husband and daughter joined me in staying here. Let me start with the good...every employee I encountered was pleasant and professional. Unfortunately that did not forgive all else.
Ice machines only on a couple of floors
Cracked tile in the shower
Itty bitty shampoo bottle (one for three people.
Air conditioner that runs constantly...with no control
None working outlets
No plug in for any electrical devices
Needless to say, I've enjoyed staying here over the years. But this will certainly be out last stay.
Dear TwinChimney2011,
I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a seasoned traveler with our hotel. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve your family and hope that you will reconsider a return visit.
Sincerely,
Michael Bloom
General Manager
Stayed her for a conference recently, and was a little worries about the recent reviews. However, I was presently surprised. The rooms were clean and quite. The area around the hotel is safe. They offer a small continental breakfast in the morning. The pool was a very nice treat. I would stay there again. All the staff I met were friendly and helpful.
Dear RobBoston80,
Offering comfortable accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again.
Best,
Michael Bloom
General Manager
Stayed 3 nights no fridge in room. I was on 3rd floor only ice machines were on 7th 8th and 9th floor. No drapes in room only had sheer curtains, outside lights keep room bright all night. The pancakes with the breakfast were too hard to cut even with a knife.
Dear dalebX5794LP,
Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve.
Sincerely,
Michael Bloom
General Manager
