The front desk Aaliyah from the minute we walked in made us feel at home and we were treated with so much respect. Her kindness and thoughtfulness made our long trip so worth coming here. She went above and beyond to accommodate every need we had. Thank you Aaliyah for everything!!
My company booked us for a 3 night stay at this hotel. The hotel was clean, as expected from this brand. There is an on-site restaurant that was excellent. My disappointment was after we returned for our second night, neither of us (3 different rooms) received room service. They did finally service the room when we returned for our last night stay. In addition, for $200+ per night my company paid, you would think the room would include a refrigerator and microwave. I drink AG1 each morning to start my day, and chilled water is a must. A workaround was filling the ice bucket and placing a bottle of water in the ice...why no refrigerator???
We enjoyed our comfortable one-night stay at DoubleTree by Hilton in Springfield and will choose it again when we find ourselves back in the area.
Everything was clean and felt very new and high quality. We paid more in other cities we passed through for hotels that felt dingy and in need of updates, so it was a nice surprise to have such a good experience here, and every detail seemed thoughtfully taken care of. The staff were all very efficient and welcoming.
I was traveling with my mother, and we felt very safe and respected here as two women traveling alone, which should go without saying, but unfortunately it's not the case everywhere!
Not good! Generic late 1990's hotel. Smallest rooms we have encountered for several years. No microwave or fridge. No space to maneuver a luggage cart in the room.
The TV has the fewest channels of any place we have stayed in years. And the pay-per-view for a movie is insulting! They charge $20 to watch a movie that you can buy on DVD for $14! Or rent from ANY streaming service for $2 or $3 !
Bathtub faucet leaked. not enough towels for even 1 shower! Yeah, I know I could ask for more and they would eventually show up… but for $200 a night for a room - WHY WOULD I HAVE TO ASK???
And the cookies! Doubletree has been know worldwide for the cookies! Well, they managed to screw that up! Now they are chocolate chip/walnut cookies! Dont get me wrong - I like walnuts a lot! In other cookies. NOT in the Doubletree cookie! Fail!
Lest I be accused of just being all negative, they have a shining little star - their pillows are great! Best we have ever found in more than 40 years of traveling/hoteling!
Overall one of the worst values for the money we have found in years!
And the attached restaurant, Houlihan's, was disappointing! But that is a different review! Suffice it to say, come on people! It is 2023! It's called a blender! Does not cost that much to buy a couple so can make frozen margaritas!
My granddaughter blocked rooms fir her wedding weekend. The rooms were clean and the stay was ok, however duplicate keys were made without any identification whatsoever need by the employees to make the key. Very unsafe and scary that anyone could get a key to my room to either cause harm to me or steal from me
