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Violet B

Married

5.0 of 5 bubblesReviewed 12 Feb 2020via mobile
My Husband and I enjoy staying here occasionally. The rooms are always clean, also are very spacious. The staff is very friendly and helpful. If there is an issue with room, it is handled very quickly. On this visit, Holly, at front desk was great. Lamplighter Inn is lucky to have her as an employee. We will definitely be back for another visit.
Date of stay: February 2020
Trip type: Travelled with family
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11 - 16 of 268 reviews
Reviewed 1 February 2020

I needed a place to visit my dad in the hospital and we came down for two nights. When I checked in I was asked if I wanted the dog floor or non dog floor and I really needed to get some sleep so I said the non dog floor. Well the entire time we were there we were right across from two dogs that barked at everything that walked by. The room was clean and it was normal. The room I booked was supposed to be a Deluxe Queen Room and it stated the room size was about double the other rooms I looked at online but it was the size of a normal hotel room. The pictures online showed a great breakfast area and promoted full hot breakfast but it was the normal biscuits, gravy and eggs and the other cold items. Juice machine was out or broken while we were there. Because of how we booked and did not know if we were going to stay two nights, we booked 2 different nights. I told them that up front and they said "No problem just Check out and back in in the morning. which I did but when we came back to our room that night our keys did not work and the housekeeping had not came by at all. With all of that said, it was worth the price I paid and I would stay there again but I appreciate when people market their property correctly. I would suggest it for the right price but just know what you are getting into.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robert B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2020 via mobile

We are traveling across country and found this hotel to be a great value. I asked for and received a quiet room, away from any highway noise. (201) The reception staff person, Patience, was friendly, knowledgeable, and efficient. Our room was very clean and had all the necessary amenities. You couldn't beat the price and I would stay there again if we were passing through.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank porschebob22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2019

Cleanest hotel I've been to great employers. All the worker was kind an respectful an looked like they loved their job. Definitely will come back! Thank you lamplighter employees for a great experience!

Date of stay: November 2019
Trip type: Travelled with friends
Thank Emilypulis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_at_north, Manager at Lamplighter Inn & Suites North, responded to this reviewResponded 20 November 2019

We appreciate your review on our staff and our property! We are glad to hear that you enjoyed your visit with us, and hope to have you back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2019 via mobile

Stopped there for the night probably will sleep in my car next time. The good - the bed was comfortable and the lobby was nice. The staff was pleasant.

The bad - 5 baby cockroaches had their own mariachi band in the bathroom. The smoke detector went of for a second around 1am (that was fun). A dog barked right outside of our window ( I think he belonged to one of the questionable characters we passed in the hall). Someone in the next room took a shower around 10:30 PM and the pipes sounded like a locomotive.

The ugly - the room was in kinda dis-repair and not very clean. The room smelled like stale cigarettes (probably from the workers and other guests smoking right outside and the air units drawing in the smoke). The phone was so dirty that I didnt want to use it to call the front desk. The room didnt look like it was remodeled since the 80's. The doors were repaired poorly.

I'm putting this review up there in Hope's that they will address the problems because it look like by the reviews that they have been chronic and continual issues over the years (yes I should have read the reviews before booking) and they respond to complaints but do not fix the issues......not good business practice lamplighter... I sincerely hope you do better in the future.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank brian h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_at_north, Manager at Lamplighter Inn & Suites North, responded to this reviewResponded 31 October 2019

Brian,
We apologize for the inconveniences you experienced during your stay. Had we known about these issues during your stay, we would have been more than happy to make accommodations for you.These issues have been addressed with the rest of our staff, and we hope you choose to stay with us again in the future to have a better experience.

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Reviewed 7 October 2019

Dead roaches, bathroom was dirty. Toilet paper holder was broken. Toilet paper was sitting on the floor. No maid during our 2 night stay. Only 3 big towels to use for 4 people. I had a coupon for a lower rate, clerk said it wasn't good on a Friday. I will always look at reviews in the future and will NEVER stay in a Lamplighter again!

Date of stay: October 2019
1  Thank Smofrommo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_at_north, Manager at Lamplighter Inn & Suites North, responded to this reviewResponded 31 October 2019

We want to apologize for the inconveniences you experienced during your stay with us. All maintenance staff is trained on preventing these issues from happening. Had we known about your housekeeping experience, we could have gotten everything taken care of right then. our coupons are only valid Sunday through Thursday, so feel free to use one on another visit so that we may give you a more enjoyable experience.

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