The staff is friendly and they make an effort to assist when they can.
Our room was VERY dated, with worn carpet, AC that did not work to cool the room, but just blew the fan instead, and the toilet ran and the sink dripped constantly. Oddly, the refrigerator was stacked on top of the dresser with the microwave on top of it - blocking the mirror. Furnishing are not universal, as one of our rooms had a microwave and the other did not. One had a couch and the other had a recliner and ottoman, but they were the same room types. There were VERY little places to plug in cord for charging and they were inconveniently located; none were next to the bed - one was behind the bed, but the mattress needed to be moved to get to it. Finally, the phone was not plugged in and when it was, there was no dial tone - you better bring your cell phone.