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NorthStar827098

Great stay!

5.0 of 5 bubblesReviewed 30 Nov 2024
We had a late arrival,and staff was immediately available to unlock the doors. Safety and great service. Our room was nice and quiet, even though I did see people in surrounding rooms in the morning. Comfortable beds and pillows. Shower was clean and the shampoo and conditioner were fabulous, they made my hair so soft! In room coffe wasn’t great, but the coffee downstairs at breakfast was top notch. The food at breakfast was plentiful and tasty. Staff made sure that I had everything I needed. Checkout was easy and fast. Definitely a wonderful experience and good value.
Date of stay: November 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 1 October 2024

This hotel is pretty run down. With all off the other choices in Springfield, I would not recommend this hotel and I will not be coming back. My room was musty smelling and had scuffs and stains all over the walls. The tub drain was clogged and I took a shower in standing water. The pillows on the bed are ridiculously small and thin and you need to stack multiple together to get to the thickness of an average pillow. I only sat on the vinyl office chair because the fabric chair and ottoman had stains all over them. In terms of Drury hotels, this one ranks pretty low on the list.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CirrusPil8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Drury Hotels, Owner at Drury Inn & Suites Springfield, MO, responded to this reviewResponded 4 October 2024

Thank you for your feedback! We sincerely apologize your recent stay with us did not exceed your expectations. Your comments will allow us to address the concerns you have brought to our attention and improve our service. We are pleased to share we have several very exciting updates coming to our location this fall! We truly appreciate your business and hope you will allow us to serve your lodging needs again in the future.

Thank you,

Alisha F.
General Manager
Drury Inn & Suites Springfield MO
417-863-8400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2024 via mobile

Breakfast and kickstart excellent , hotel very clean and staff very attentive. Overall was very satisfied with stay and Will us Drury Inn’s in future. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank sharonmQ8879XB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2024 via mobile

The drurine is just a very clean hotel, and the staff members are very helpful in accommodating my needs. The rooms were very clean and the popcorn was great. The breakfast and dinner appetizer selections were really good.Also I enjoyed the stay very much

Date of stay: August 2024
Trip type: Travelled with family
Thank Bernard P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2024

The room was spacious and clean. We enjoyed the "kickback" in the evening and the breakfast. It's nice not to have to go out once you land in the hotel after a long day's drive. The pool was nice--indoor and outdoor. The accessible room was handy for persons who have mobility issues.

Room tip: The pool was crowded late in the evening. I'm glad I went at 4
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marji M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2024 via mobile

We often stay with Drury in the SW— and they have been very nice, modern and as a result, very popular. The free happy hour snacks and buffet breakfast bar feature the standard fare, certainly not real eggs, pork sausage or bacon— but are very family friendly. The pool and spa was closed and appeared to have been closed for sometime— very disappointing. The suites are large however, and the bonus was the spa bathtub and the sheer amount of space!!! But the hotel’s /rooms’ decor is dark and very dated—- so nothing looks or smells really clean. We paid summer rates, and the room was certainly not worth it.

Room tip: Check out other newer options in the same area
Date of stay: July 2024
Trip type: Travelled as a couple
Thank NorthStar02629873860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Drury Hotels, Owner at Drury Inn & Suites Springfield, MO, responded to this reviewResponded 2 August 2024

Thank you for choosing Drury Hotels! We greatly appreciate your feedback and sincerely apologize your recent experience with us did not exceed your expectations. We are working diligently to ensure the pool is opened as soon as possible for our guests to enjoy. We are also happy to share we have several very exciting updates coming to our location this fall! We truly appreciate your business and hope you will allow us to accommodate your lodging needs again in the future.

Thank you!

Alisha F.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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