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Traveller rating
486
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All reviews front desk great stay room was clean restaurants and shopping hot tub yogurt an upgrade would stay here again biscuits and gravy king bed great room hot breakfast nice breakfast very nice hotel after a long day road trip pillows
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4 - 9 of 786 reviews
Reviewed 1 October 2021

First time staying at this property. Comfortable room. Strong WiFi. No road noise. Close to shopping, restaurants, and Costco. Reasonable price basis the overall market inflation in 2021. We’d stay here again.

Date of stay: September 2021
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Review collected in partnership with Best Western
Thank caaflynn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 September 2021

Good hotel.. Stayed while visiting relatives in the area.. Our room was over was over what sounded like a laundry, so a little noisy. Also the tub bottom was higher than the floor which made getting out of the shower very awkward for us older people with hip problems. Would stay there again but would request adifferent room.

Date of stay: September 2021
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Review collected in partnership with Best Western
Thank lanningp2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 September 2021

Hotel was clean and comfortable. Staff was pleasant and professional. Breakfast was good. The hotel was a bit farther off the highway that I expected, but that gave us a huge choice in dining options as there are many good restaurants in the area. I only wish the front desk staff was more familiar with construction road closures in the area. We were on our way to Glacier NP and we were trying to get information on a road closure leading out of Billings that affected our route.

Date of stay: September 2021
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Review collected in partnership with Best Western
Thank partie-of-seven
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 August 2021

Room was not cleaned well with soiled furniture stains... The biggest problem was the management would not change our dates of stay, even while the BW website clearly stated that is was possible with appropriate change in room rate/fees/etc... Therefore we had to pay for an extra day we couldn't use... I called BW corporate, who contacted onsite management to assist, but this was a owner decision to not honor the BW website description and out of their control...

I've spent >500 days at BW properties the last 10 years, this was the first and last debacle...

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank Passport790996
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kacy Keith, General Manager at SureStay Plus Hotel by Best Western Billings, responded to this reviewResponded 31 August 2021

Hello Passport790996,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I am very sorry we were not able to take the third night off as we did the fourth. Due to how the room was booked our system is unable to make any changes under the 3 days as it was a multi night stay. We were unaware of the other issues until now but we would have done our best to correct them.
We do hope you will give us another chance to give you a seamless experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2021

Very friendly and courteous staff, clean and quiet room. The location was perfect for my business in town.
I appreciated having access to a hot tub and pool after full days of exhausting work. Having coffee AND tea bags provided in the room was a nice touch.

Date of stay: August 2021
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank Companion49607342803
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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