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Reviews (539)
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All reviewsthe riverfront deskhotel restaurantroom facingnice hotelwithin walking distancefitness centerwould definitely stay here againconvenient locationnice roomup to datecomfortable roomsstaff was friendlythe clark fork riverconferenceuniversitybrooks
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Reviewed 16 May 2015

The location was very convenient for the centre of town and the restaurant we planned to visit. Our king sized room was spacious and comfortable, with a sofa where we could both sit, as well as a desk and chair. It was quiet and the HVAC unit was also quiet and maintained the perfect temperature in our room. Service was good and we especially enjoyed the breakfast, which had the best hash browns we have had in a long while. Although a little bit above our budget, we would definitely stay here again when we visit Missoula. We didn't use the pool, but I noted that is had a hoist for disabled people to enjoy the water, which was a great touch, very thoughtful!

Room Tip: Get one facing the outside of the building, not into the atrium.
  • Stayed: May 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bernie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this reviewResponded 18 May 2015

Dear Bernie P,

Thank you for taking the time to leave such a great review of the Holiday Inn Missoula Downtown! I am pleased to hear that you enjoyed your time with us and appreciate your candid feedback. There are many great places to visit in Downtown Missoula and we look forward to your next stay!

Sincerely,
Amanda B.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2015 via mobile

Dave Luis, the manager, runs an excellent place. Very clean place and the staff is very friendly and helping.
We were from Atlanta and had many questions about the town and university. All were answered promptly and intelligently.

Stayed: May 2015, travelled with family
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this reviewResponded 18 May 2015

Dear Paul B,

Thank you for taking the time to review your experience at the Holiday Inn Missoula Downtown and Brooks & Browns! We sincerely appreciate your compliments and will be sure to share them with our teams. I hope that during your next visit you are able to continue your downtown experience by attending one of the many events that are held at Caras Park less than 5 minutes walking from the hotel or at the University of Montana.

I hope you had safe travels and we look forward to seeing you again!

Sincerely,
Amanda B.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2015 via mobile

Great location if you want to be near downtown Missoula. The room was clean, and a reasonable value. If possible, book an exterior room as the music from the lobby was a touch annoying. They were setting up some type of conference as we left which made traffic a bit of a pain. Not extravagant not expensive it's a Holiday Inn.

Stayed: April 2015, travelled as a couple
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this reviewResponded 8 May 2015

Dear Jim W,

Thank you for reviewing your recent stay! We greatly appreciate your feedback and I hope your next stay in downtown Missoula completely meets your expectations!

Best,
Amanda B.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2015

Holiday Inn Downtown Missoula again served our family well! We appreciate their consideration re: room assignment based on our family's needs. It's always a pleasure to stay with this hotel where we can walk downtown easily and park free.

Room Tip: Request a room looking toward the river!
  • Stayed: May 2015, travelled with family
    • Service
Thank Annie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this reviewResponded 5 May 2015

Dear Annie,

Thank you for such wonderful feedback in regards to your stay at the Holiday Inn Missoula Downtown! It's always pleasure to see our returning guests and I am pleased to hear that this stay was just as successful as past ones.

We look forward to seeing you again soon!

Sincerely,
Amanda B.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2015

Downtown Missoula is one of our favorite places to visit. There are a lot of things to do within walking distance and it has so much personality! We were disappointed in the accommodations at the Holiday Inn, however. We attended a conference for which food was provided buffet-style. For both meals, there were people waiting in line for the food to be replenished. The servers did not seem to be aware of what was needed (like cereal bowls).

Room Tip: It was very annoying that there are no indicators as to what floor you are on when the elevator door opens except for inside the elevator itself.
  • Stayed: May 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank GlobalDaytripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this reviewResponded 5 May 2015

Dear GlobalDaytripper,

Thank you for reviewing your recent stay with us. I sincerely apologize that your stay was less than exceptional! We do appreciate your feedback as it allows us the opportunity to be better. Please know that this feedback has been shared with our leadership team and will be followed up on appropriately.

Any additional details you can provide us would be very helpful! If you’re willing, please contact me by calling 406.721.8550 and ask for Amanda.

Again, I appreciate your time and hope to hear from you soon!

Sincerely,
Amanda B.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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