When pulling up to the establishment it was quite impressive. The outside of the building and the lobby was well kept and aesthetically appealing. From there on out our experience left something to be desired. We experience a long wait and seen two guest cancel their reservations on the spot. Check-in is at 4pm and it was 3:55pm when we arrived. A guest was told it would be another 45 minutes until she would be allowed to check-in and obtain her room key. She asked if there were any rooms available as she had a meeting to attend at 6pm and the gentleman stated no. We happened to be traveling with a large number of individuals (60 plus) and were unable to make other arrangements so we were forced to wait. Our room wasn’t available until 6:45pm. Parking was reasonable so long as you asked for a parking pass as one was not offered during check-in. The rooms were satisfactory. The staff of the front desk was very friendly and offered maps and helpful directions when needed. The secure Wi-Fi was poor at best as we were unable to obtain a connection during our stay. The pool and hot tub left something to be desired. They were out of pool towels and they offered minimal seating.
There is a restaurant in the hotel that was less than satisfactory. When walking in to the restaurant there was no one to greet you nor a sign that said seat yourself. We stood behind two other families for 20 minutes. When we finally were addressed it was “come in and we will get to you when we can”. The part that frustrates me the most is that there were only six families in the restaurant and we were one of them! We received water after waiting another 15 minutes and were never offered refills. Our group covered our children for the breakfast buffet which was $12 per person. It included breakfast potatoes, scrambled eggs, sausage, cereal, juice, and a small bowl of fruit. The buffet was never refilled despite the several individuals who chose that option. I ordered off the menu and was served an ounce burnt ham for the price of $5. I was given our bill in passing as our waitress scurried by so I was unable to discuss the quality of the food I was served. I would highly recommend this be addressed as several families with our group didn’t return to the restaurant even though we prepaid for the children to eat. We will not return to this hotel.
- Official Description (provided by the hotel):
- The Holiday Inn Missoula Downtown is located in the heart of Missoula, Montana, nestled against the scenic Clark Fork River. We offer superior hotel rooms & suites for guests, whether you are in Missoula on business, a family vacation or for a special occasion. Enjoy an extensive list of fabulous hotel services, from our indoor pool, hot tub and sauna, to a cutting-edge fitness center and full-service business center. Brooks & Browns Bar & Grill, our on-site restaurant and lounge, is a destination hot-spot for guests and locals alike.Are you planning a wedding, special event or business meeting in Missoula? Take advantage of our spacious meeting and event facilities and our expert services, including professional catering. For wedding parties, the Holiday Inn Missoula Downtown offers an exquisite atmosphere adjacent to the scenic Bess Reed Park, along with superior accommodations...perfect for the bride and groom and their guests!At the Holiday Inn Missoula Downtown, you’ll be close enough to participate in the most popular outdoor activities and exciting local events, no matter the season! You can walk or bike alongside the Clark Fork River, just a stone's throw from our back doors, or travel just a few minutes to the Blackfoot or Bitterroot Rivers for world-class fishing. Enjoy outstanding Montana hospitality, a perfect location and exceptionally comfortable accommodations at the Holiday Inn Missoula Downtown! ... more less
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- Also Known As:
- Holiday Inn Missoula Downtown At The Park Hotel Missoula
- Missoula Holiday Inn