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“Still nice but not as nice as previous visit”
Review of The Pollard

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The Pollard
Ranked #4 of 10 Hotels in Red Lodge
Certificate of Excellence
Reviewed 28 September 2017 via mobile

This is a terrific hotel, don't get me wrong but it's become a bit tired and shows a lack of attention to the upkeep of the rooms and the public facilities. Thus gas always been my 'go to' place to stay in Red Lodge but I'm thinking now I should experiment else where in town.

Stayed: September 2017, travelled on business
Thank thomas d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at The Pollard, responded to this reviewResponded 30 September 2017

Thank you very much for your feedback. We appreciate you taking the time to leave us a review. We are sorry to hear the facilities did not meet your expectations. We are always looking to improve our guest's experience and we will be sure to take your comments into consideration. We truly value your business and we hope you try us again in the future.

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12 - 16 of 350 reviews

Reviewed 25 September 2017

This hotel had been recommended to us as part of our Wyoming/Montana excursion.
I am sorry to say that we were disappointed. Our travel agent apparently had booked us a grand queen room, but we ended up in a standard queen room. Even as a standard queen the quality was not up to what one expects. No coffee machine, fridge, bottled water, nor safe. The mattress on the bed had collapsed. Only one bedside table with lamp and a very noisy air conditioning unit in the next room.
The reception staff were not used to adverse comments. After such a build up by our friends, it was a disappointment
What a shame.
On a positive note, they have free parking and the restaurant staff are very friendly.

Room Tip: Check the quality of the mattress!
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank banglo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at The Pollard, responded to this reviewResponded 30 September 2017

Thank you very much for taking the time to leave us a review. We really appreciate your feedback. We are very disappointed to hear the hotel was not up to your standards. We will be sure to address these issues. It was truly a pleasure to have you and we hope you try us again in the future.

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Reviewed 18 September 2017

We recently stayed at the Pollard after having made reservations months earlier. When we got to the hotel we needed an accessible room due to an accident. The hotel was full but the young lady and gentlemen (wish I had their names) working the front desk had to do major changing to accommodate us. They were so patience and kind! The hotel is not new but is full of character. It is just what you would expect in the wonderful town of Red Lodge. The breakfast was the best we had on our entire trip! We hope to visit Red Lodge again and will definitely stay at The Pollard.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank au7504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at The Pollard, responded to this reviewResponded 20 September 2017

Thank you so much for taking the time to leave us a review! We are thrilled to hear you enjoyed your experience at The Pollard. And we love to hear that your breakfast was the best of your trip! It was truly a pleasure to have you and we hope to see you again soon!

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Reviewed 11 September 2017 via mobile

The exterior of the hotel looks great and the location is awesome, but the inside hasn't been updated forever. Rooms are small and bed lumpy even though we had a "premium" room. Hotel staff at front desk are in dire need of training in the art of hospitality. Breakfast was good--perhaps the best part of our experience. Doubt we'd choose to stay here again.

Stayed: September 2017, travelled as a couple
Thank Darla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at The Pollard, responded to this reviewResponded 16 September 2017

We really appreciate you taking the time to leave us feedback. We are very sorry to hear the interior of the hotel, and service from hotel staff were not excellent. We always want to improve our guest's experience, so we will be sure to take your comments into consideration. We truly value your business and we hope you try us again in the future.

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Reviewed 11 September 2017 via mobile

We stayed here one night specifically for the purpose of being able to drive through the Beartooth Pass the next day. We had a king suite with a balcony that overlooked an inside sitting area of the hotel. Nice room and amenities. We chose to have dinner in the saloon/bar area rather than their dining room. Food and service very good. Breakfast was included in our rate. Excellent. The town itself seemed to close up early so even though we walked around it the stores were already closed.

Stayed: August 2017, travelled as a couple
Thank Jean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather F, Manager at The Pollard, responded to this reviewResponded 12 September 2017

Thank you so much for taking the time to leave us a review! We are so happy to hear you enjoyed your experience at The Pollard. It was truly a pleasure to have you, and we look forward to your next visit!

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Additional Information about The Pollard

Address: 2 N Broadway Ave, Red Lodge, MT 59068-9006
Region: United States > Montana > Red Lodge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Red Lodge
Price Range: S$166 - S$327 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pollard 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
The Pollard Hotel Red Lodge
Pollard Red Lodge
Pollard Hotel Red Lodge

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