We made a reservation a few months in advance for one night. We have stayed here on and off in the past ten years as we often travel through the area. This time we were checked in by the clerk we have never seen here before. He did not wear an ID tag. As a diamond choice members we do qualify for a complimentary upgrade, so my husband asked him if we could get one. He said that our "choice status has been taken care off" When we went up to the room, it was just a standard king room. In fact it was the smallest room we have ever stayed at this Comfort Inn for the past ten years. I went back downstairs and asked the same gentleman if we could get the upgrade that my husband was talking about. He responded " I can't do it" I left it at that and did not asked why. Our room was clean overall, very small, no couch, could use a new recliner and desk chairs as the ones in a room resembled furniture in a Salvation Army store back in the 80's. Air conditioning unit worked, but was antique and needed a deep cleaning. Bed was a little too hard, but still comfortable. Bedding was updated and TV was flat panel. The room was okay, but we didn't sleep well. Breakfast was a standard Comfort Inn breakfast. No complaints. We had eggs, sausage links, coffee. WiFi signal was strong, pool, hot tub were in order. Upon checking out we were not asked how our stay was. The hotel itself is okay, customer service simply doesn't exist. We never experienced customer service related problems at this Comfort Inn in Ogallala in the past ten years. Looks like they got new staff and things are getting much worse.
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- Also Known As:
- Comfort Inn Ogallala
- Ogallala Comfort Inn