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“No one in lobby, could not check in”
Review of Comfort Inn

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Comfort Inn
Ranked #7 of 10 Hotels in Ogallala
Reviewed 20 September 2015

We tried to stay at this hotel on 9/18. The front desk was unattended , so we looked around for a while, but couldn't find anyone. There was no bell or buzzer to request service. After a while, we left and went to a different hotel.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank kay k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 - 38 of 123 reviews

Reviewed 19 September 2015

We made a reservation a few months in advance for one night. We have stayed here on and off in the past ten years as we often travel through the area. This time we were checked in by the clerk we have never seen here before. He did not wear an ID tag. As a diamond choice members we do qualify for a complimentary upgrade, so my husband asked him if we could get one. He said that our "choice status has been taken care off" When we went up to the room, it was just a standard king room. In fact it was the smallest room we have ever stayed at this Comfort Inn for the past ten years. I went back downstairs and asked the same gentleman if we could get the upgrade that my husband was talking about. He responded " I can't do it" I left it at that and did not asked why. Our room was clean overall, very small, no couch, could use a new recliner and desk chairs as the ones in a room resembled furniture in a Salvation Army store back in the 80's. Air conditioning unit worked, but was antique and needed a deep cleaning. Bed was a little too hard, but still comfortable. Bedding was updated and TV was flat panel. The room was okay, but we didn't sleep well. Breakfast was a standard Comfort Inn breakfast. No complaints. We had eggs, sausage links, coffee. WiFi signal was strong, pool, hot tub were in order. Upon checking out we were not asked how our stay was. The hotel itself is okay, customer service simply doesn't exist. We never experienced customer service related problems at this Comfort Inn in Ogallala in the past ten years. Looks like they got new staff and things are getting much worse.

  • Stayed: September 2015, travelled as a couple
    • Service
3  Thank USAtraveler365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2015 via mobile

After a long day of travel I pulled off and stumbled into the Comfort Inn. Clearly shift change was happening as the two people behind the counter could only be bothered to briefly look up and check me in. Room was fine (although arctic cold).

Breakfast was huge disapointment. Despite the server continually trading out the airpot, there was never more than a half a cup of luke warm coffee in it.

The eggs were cold and resembled yellow sawdust. Sausages were frozen and the blueberry muffin disintegrated into a pile of crumbs when I tried to unwrap it.

I finally settled on a toasted English muffin with peanut butter.

Stayed: September 2015, travelled with friends
1  Thank dhschmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2015

Like so many others, we were staying 1 night. The staff are friendly and fast. The property is clean, inside and out. Though it has some age on it, they have done a great job keeping it nice. We were upgraded to a larger room, always a plus. The bed was very comfortable. Great rates. Don't pass this place up.

Stayed: September 2015
Thank limafolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2015

As both a smoker and disabled it was great to find a place that had ground level smoking rooms. It was clean and quieter then expected since it was so close to the interstate. Breakfast was simple but filling. Good place to do laundry.

Room Tip: Can park in front of ground floor rooms
See more room tips
  • Stayed: August 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 110 Pony Express Ln, Ogallala, NE 69153-3106
Phone Number:
Region: United States > Nebraska > Ogallala
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Ogallala
Price Range: $117 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 49
Reservation Options:
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Also Known As:
Comfort Inn Ogallala
Ogallala Comfort Inn

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