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Traveller rating
257
57
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All reviews cow bells professional staff overlooking the mountains high quality service tasty food easy access a great stay luxury atmosphere amazing experience out of this world switzerland views resort boat restaurants spa wellness
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Reviewed 31 August 2021

Best view, silence , perfect room, testy delicious breakfast, perfect possibility to travel by boat and back to Luzern, amazing view, amazing hotels, amazing air , amazing everything!!
Historical lift, perfect way to walk to lift and back, awesome place!

Date of stay: August 2021
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Review collected in partnership with this hotel
Thank irynais
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christian Sack, General Manager at Buergenstock Hotels & Resort - Waldhotel, responded to this reviewResponded 31 August 2021

Dear irynais

Thank you for taking the time to share your experience on TripAdvisor. I would like to sincerely thank you for choosing to stay at The Bürgenstock Resort.

It was an absolute pleasure to read your excellent feedback. Your comments are greatly appreciated and confirm our commitment to provide the legendary Bürgenstock experience and comfort to all our guests.

The Bürgenstock Resort inspires life’s most meaningful journeys. We take immense pride in offering exceptional products, impeccable service and genuine care to our guests and we are incredibly delighted that you felt the same during your stay.

We are looking forward to welcoming you and your loved ones again to The Bürgenstock Resort, where we will be introducing new services, dining options and amenities in the near future to further enhance your stay with us.


Kind regards,

Christian Sack
General Manager
Bürgenstock Hotels & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2021

A place for the real relax in the middle of the mountains, but also near the lake; a perfect combination;
Rooms are very nice and with a lot of tranquillity, the same for the spa which has a nice and big place for sauna and steam bath

Date of stay: August 2021
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ivanamanetti
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christian Sack, General Manager at Buergenstock Hotels & Resort - Waldhotel, responded to this reviewResponded 28 August 2021

Dear ivanamanetti

Thank you for taking the time to share your experience with us on TripAdvisor. I would like to sincerely thank you for choosing to stay at The Bürgenstock Resort.
It was an absolute pleasure to read your excellent feedback. Your comments on our rooms, the unique location and our Alpine Spa are greatly appreciated and confirm our commitment to provide the legendary Bürgenstock experience and comfort to all our guests.
The Bürgenstock Resort inspires life’s most meaningful journeys. We take immense pride in offering exceptional products, impeccable service and genuine care to our guests and we are incredibly delighted that you felt the same during your stay.
I look forward to welcoming you and your loved ones again to The Bürgenstock Resort, where we will be introducing new services, dining options and amenities in the near future to further enhance your stay with us.


Kind regards,

Christian Sack
General Manager
Bürgenstock Hotels & Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2021

We had a very pleasant and nice stay at the waldhotel, nice view over the valley, very friendly staff, good spa , the whole location of the hotel , the various very good restaurants at the resort and two spa’s , the golfcourse nearby etc made it a great stay

Date of stay: July 2021
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank C7410EAanne
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christian Sack, General Manager at Buergenstock Hotels & Resort - Waldhotel, responded to this reviewResponded 1 August 2021

Dear C7410Aanne,

On behalf of our team at the Bürgenstock Resort, thank you for choosing to stay with us and sharing your remarkable feedback.

I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.

Please note that your positive comments will surely be shared with our team members
as this feedback continues to confirm that the team has delivered the outstanding service that The Buergenstock is known for.

It was a pleasure to read your positive feedback about the nice view, good spa, very friendly staff .

With kindest regards from the Bürgenstock,

Christian Sack
General Manager
Bürgenstock Hotels & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2021

The Waldhotel exceeded our expectations! It is very luxurious and the rooms are big with a sun balcony overlooking the mountains. It is a quiet and relaxing hotel. The only sound u can hear is the cow bells which was awesome. The Spa is amazing and the restaurants surrounding the hotel is out of this world. Time stood still for us at the Waldhotel and we will definitely return.

Date of stay: July 2021
    • Value
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Review collected in partnership with this hotel
Thank Berns23
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christian Sack, General Manager at Buergenstock Hotels & Resort - Waldhotel, responded to this reviewResponded 13 July 2021

Dear Berns23,

Thank you for taking the time to share your experience with us on Trip Advisor.

I would like to sincerely thank you for choosing to stay at The Bürgenstock Resort. It was an absolute pleasure to read about your positive experience at our hotel.

Your feedback on the rooms, the view and the Waldhotel spa are greatly appreciated and reaffirm that our commitment to the genuine care and comfort of our guests is always our number one priority. I will personally deliver your comments to our team members, as this feedback continues to confirm that the team has delivered the outstanding service that The Bürgenstock Resort is known for.

I look forward to welcoming you and your loved ones again to The Bürgenstock Resort.

With kindest regards,

Christian Sack
General Manager
Bürgenstock Hotels & Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2021

Gem in the heart of Switzerland. Great place to relax or good starting point for outdoor activities. With the funiculair and boat easy access to Lucerne. (Shopping, Concerts, Sight-seeing). Friendly staff.

Date of stay: July 2021
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Annemarie_BV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christian Sack, General Manager at Buergenstock Hotels & Resort - Waldhotel, responded to this reviewResponded 13 July 2021

Dear Mrs. Annemarie_BV,

Thank you for taking the time to share your experience with us on Trip Advisor. I would like to sincerely thank you for choosing to stay at The Bürgenstock Resort.

The Bürgenstock Resort inspires life’s most meaningful journeys. We take immense pride in offering exceptional products, impeccable service and genuine care to our guests and we are incredibly delighted that you felt the same during your stay.

We look forward to welcoming you in the future.

With kindest regards,

Christian Sack
General Manager
Bürgenstock Hotels & Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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