I enjoyed my experience at the Renaissance Hotel in Las Vegas. This chain is operated under the Marriott Hotels umbrella. As usual the service was incredible. I had a great experience with the staff. I even spilled an almost full cup of Sprite over the desk and the Desk Clerk was so patient with me. I was so embarrassed. I was picked as the guest of the day and as such they were to send a bottle of wine to my room. ( super nice huh!) However, it was late and the bottle never made it to my room that night. The valet was so nice and helped me all the way to my room with my bags. He helped me look for bed bugs and everything! No bed bugs found. :). I understood that they had granted me access to the Concierge Lounge but later found out, I think everyone gets that but I am not certain.
I was disappointed with my first room as it was quite run down. The carpet had a large white spot right in front of the tv and the carpet was very worn and fraying. You could see where they had exchanged the light fixtures out from the dirt on the wall paper. The bathroom was clean and had very nice amenities. (Aveda) The towels were reasonable but not plush. The shower had nice water pressure, which is hard to find now days. The tile in the bathroom was clean and looked newer. I didn't care for the decor as it was pictures of old Vegas neon signs and a cheesy wall decoration of dice that had been broken and glued back together. The bed was a nice surprise and was incredible comfortable, (Simmons Recharge Commercial)
I went to the check in desk in the morning to let them know about the condition of the carpet. I was immediately moved to a new room on the 15th floor and I was given a complimentary breakfast at the Edge Steakhouse restaurant on site. They immediately sent my bags up to my new room.
I talk to everyone as I am a chatty person so I had to told the Valet and the Desk Clerk about my interview that day. When I came back from my interview I told them of the outcome and it was hugs all around for me. I was given a voucher for free food and drinks for getting the position and the missing bottle of wine arrived with a chocolate covered strawberry for my successful interview. So very thoughtful of the desk clerk.
The second room was an upgrade but unfortunately the carpet in this room was filthy and worn. The bed was the same as the other room and I was told they were new mattresses. I was given a disabled room so it was situated differently and the water pressure was weak at best. The amenities were the same in the upgraded room. The view was INCREDIBLE however. I looked right over the Wynn Golf course. I was worried this room would be loud because of its proximity to the Concierge Lounge and it was during the day but evening was quiet.
As most Marriott properties I have visited, there was always ice water available in the lobby. I appreciate it as Vegas it HOT. Also, they give you bottles of water upon request from the desk.
Again I can't say enough about the service of the staff. I spoke the Director about this as well. I think they need to invest some money in new carpet and wall paper to get up to the standard of other Renaissance hotels I have stayed in. I would stay there again.
- Official Description (provided by the hotel):
- The Renaissance Las Vegas Hotel celebrates everything that is distinctive and unique in Las Vegas. For the independent traveler who values originality, Renaissance is the only hotel brand that inspires and provokes its guests to discover something wonderfully new and different—each and every time they stay—so that no business trip ever feels routine. Located just one block east of The Strip, mere steps away from the Las Vegas Convention Center and Las Vegas Monorail; we offer direct access to all of the action and a peaceful night’s sleep to follow. As coveted location for the convention delegate, we make your trip home after a long day easier on your tired feet. Designed to champion effective meetings and events, the Renaissance Las Vegas Hotel provides highly perceptive services and precise execution to ensure the success of everyone involved. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Marriott, Booking.com, Ctrip TA and TripOnline SA so you can book your Renaissance Las Vegas Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Renaissance Las Vegas
- Las Vegas Renaissance