The Signature had really nice front desk and valet staff. I stayed in a two bedroom suite composed of a one bedroom suite and a junior suite side by side. There is a double door entrance opening into two separate lockable doors -- one leading into the one bedroom suite and one leading into the junior suite. There was a door stop available in the one bedroom suite, but not one in the junior suite. There were two master bathrooms and a guest bathroom with a shower booth. The first thing I noticed were small, but visible, stains on the carpet, walls, door frames, and moldings. There were scratches on the furniture and the fixtures. Two of the dining chairs had their upholstery ripped open a little bit. A plastic handle on one of the black out curtain was missing. The soap dish and a tray of toiletries on one of the two sinks in the one bedroom suite was missing. The countertops were quite dusty and dirty. I opened a drawer in the kitchen and found dirty cutlery. The beds were comfortable, though. Across the hallway, there was a dog barking and constant door slamming. The jetted tub in the junior suite grossed me out when I turned it on. Black flecks of unidentified stuff came out and floated around. Overnight and into the early morning, only one front desk and valet is open for all three towers.
I booked with Jet Luxury Resorts. They were responsible for managing the room I booked. First they made a mistake of not saving me credit information at the time of reservation. So they emailed me the day before arrival (talk about last minute) to get that information from me again. Second, they didn't pre-arrange to have me use the washer and dryer even though I specifically asked and was specifically told that I had access to them. When I found the washer and dryer locked, I complained. Then they put the blame on me by disrespecting and taunting me for not bringing a spare change of clothes. I had very personal reasons and special circumstances to decide to travel light with limited luggage. So they shouldn't have been such a jerk about it. Their solution was to change the lock and give me a mere $50 inconvenience credit. Since the lock wasn't getting changed in a timely manner and I had to leave really early next morning, I told them to forget it and give me a better refund. They reluctantly gave me a $100 refund and just had to say that they will still get charged by The Signature even if the order to change the lock is cancelled. Even after taunting me and giving me attitude, they didn't apologize to me.
- Official Description (provided by the hotel):
- The Signature is a world within a world. As your private portal to everything Las Vegas, you're free to indulge in an incredible array of diversions – with one commonality: an elevated level of personalized service. So whether you're grabbing a drink at The Lounge or basking in the private luxury of your own poolside cabana, you'll experience a level of attention and dedicated service that's unsurpassed, right at the heart of the most exciting city on the planet. Truly, this is Vegas at its best. As your gateway to this most incredible of cities, The Signature puts you at the doorstep of Las Vegas' most amazing experiences. Our concierge is just the person to open that door and show you the way through. Allow us to serve your every whim, from show tickets to procuring a table at that must-experience restaurant to making your golf reservations. And when you feel the desire to leave your tranquil escape for the excitement of Vegas, the gaming, nightlife and entertainment of the phenomenal MGM Grand is right next door. ... more less
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- Also Known As:
- Signature Hotel Las Vegas
- Signature Las Vegas
- Mgm Grand Signature
- Signature At Mgm Grand Hotel
- Signature Mgm Grand Las Vegas
- Mgm Signature Las Vegas
- Signature Mgm Las Vegas