We loved this hotel. All rooms are very large - there is a sunken in living room type area. The bathroom is HUGE. Very upscale in furnishings and amenities. There were 2 robes in the room. Three TVs (including the bathroom). Housekeeping was very good, however, they never got the hint that we wanted a clean bath robe. We put it with the dirty towels on the edge of the bathtub, and it was hung back up when we returned. The next day we left it on the floor. It was not replaced. The operator service was top notch. They always asked if they could bring you anything and would specifically ask if you needed more towels, shampoo, etc. (Should have asked for a new robe).
They charge a resort fee of $21 which includes internet, access to the gym and domestic phone calls. There is a minibar in the room with sensors, so it is difficult to use the fridge for your personal items.
I am a Platinum Ambassador member and only was upgraded to a room with a strip view. The room itself was the same as any other room. And I did not have access to the concierge lounge. That would cost an extra $100 per night. I was hoping that there would have been better perks for Ambassador members, but I wasn't surprised as they are not a true Intercontinental property, just "associated with" Intercontinental. I paid for one night and used points for the other two nights (hefty price using points). I didn't expect to receive any points for my two free nights, but I did expect to get points on my incidnetals (dinner, etc) which totaled a couple of hundred dollars per day. I did not get points for the incidentals. I called to inquire and was told no points are issued even on incidentals when using points.
All in all, I would stay here again. There aren't too many hotels on the strip that are affiliated with the major hotel chains. I was very glad that the Venetian/Palazzo "joined" the Intercontinental Group. This was the ONLY reason that I chose this hotel. And it was a great decision.
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- Also Known As:
- The Palazzo Hotel Las Vegas
- Palazzo Las Vegas
- Palazzo Hotel Las Vegas