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The Orleans Hotel & Casino
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Reviews (6,204)
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2,795
2,259
750
254
146
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Reviewed 20 February 2013

Our car was broken into & robbed in broad daylight along with 4 other customers cars. We were parked in the 30 minute check in/out stalls closest to the front doors & valet. Security told us there are ONLY 2 staffed guards for this entire property, & that they cannot deal with all the break ins on the premises. We were parked by a camera & corporate has told us they cannot see anything. They have denied any responsibility & didn't even say, "We are sorry, can we comp your room, help pay for a window, offer you a dinner...NOTHING!!!! THE CUSTOMER SERVICE OF THE ORLEANS IS AWFUL AWFUL AWFUL!! We were in Vegas getting married & they knew this. The wedding food & drinks were stolen from the van. They just keep acting like we do not matter & this concern is not a big deal. The corporate executive is a beastly woman with no heart. I guess in Vegas, all that really counts, is the money, not the people. No wonder it is called the armpit of America.

  • Stayed: February 2013, travelled as a couple
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21  Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Boyd Gaming Customer Service at The Orleans Hotel & Casino, responded to this reviewResponded 26 February 2013

Our sincere apologies for the issues with your vehicle and missing items. Please feel free to contact The Orleans Executive Office by telephone and someone from the General Manager's Office will be happy to speak to you regarding this problem.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2013

The location of the hotel is excellent.
Check -in is fast!
Receptionist was pleasant!
We were able to get a room in our desired location (2nd pfloor near elevator).
The room was very, very spacious and beds were comfortable. We liked that the dressing area was in the large bathroom.

Room Tip: Suggestion - get a room on a lower floor.
  • Stayed: February 2013, travelled as a couple
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8  Thank roamingprofessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2013 via mobile

We stayed at this hotel for our daughters cheer competition. We choose this only because the competition was attached to the hotel. I had heard not to stay here. I must say I was pleasantly surprised. Our room was very clean. ( this is a plain basic room) The hotel is not fancy ... But the people working here were so friendly and helpful. Food and drinks were very reasonable. I felt this was family friendly. If we attend this competition next year, we would have no problem staying again. This is probably not where I would stay for the true Las Vegas experience and a night on the strip. But, for our needs, this hotel was great.

  • Stayed: February 2013
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3  Thank Curran6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2013

We were there for my husband's work conference for 5 days. The rooms were nice and the staff friendly. Took a while to get a beverage for the "cocktail" servers if you were seated at a slot machine. The buffet was great and great choice of other food on premise. They provide a free shuttle to the "strip" which is only a few minutes away. Overal very good stay.

Room Tip: Ask for a room with a veiw of the "Strip" and away from the elevators
  • Stayed: February 2013, travelled on business
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5  Thank MRRPN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

This resort is so large and offers something for everyone.

We enjoyed the movie theatre as a break from the casino. Food was very good, plenty of slots and other gambling.

There is also a large bowling alley on the second floor.

It is a little distance from The Strip but has a free shuttle that runs regularly.

Would like to have had more "Non_Smoking" areas.

Staff was friendly and professional.

Food service was good with wide variety of options from fast food to buffett.

  • Stayed: February 2013, travelled with friends
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5  Thank papdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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