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“Amazing hotel, very luxurious”

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The Venetian Las Vegas
Ranked #10 of 262 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Washington, D.C.
Level 6 Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Amazing hotel, very luxurious”
Reviewed 5 April 2012

This hotel was top rate. The room was huge and actually had a remote control for the curtains. The bathroom was really nice with a big tub and separate shower. Everything looked fancy. I guess like any hotel in Vegas the check-in and check-out can be a waiting game, but they made it as fast as possible. The use of the gym cost extra but was very nice. They also had a rock wall and spa. Food from room service was pretty good. Meeting rooms were pretty nice.

Room Tip: Make sure you get a room with a decent view. If you're not careful you could be looking at an a...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aquaphine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this review, 18 April 2012
Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Sydney, Australia
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 April 2012

Checked in, went to room and it wasn't made up. Bed still all over the place. Foul stench. Rubbish on the floor. Dirty towels spread all over the bathroom. They had however started to clean it as they had some weird equipment in the bathroom with a UV light that was trying to suck up the bad smells. It was like a CSI Scene.
Obviously we called reception to arrange a new room.
The second room was an improvement but still disgusting. The bottom of the remote control was stuck to the bedside table. Errrrgh!!! We came to the conclusion that it was probably OJ from the minibar. We hope! Smudges over the bathroom mirror. Potato chips and food crumbs on the floor. We were so tired after a long day, flights and a late night that we decided to deal with and clean up these issues ourselves and get some sleep.
Phones in rooms didn't seem to work well.
Did not get our preference for a non smoking room.
Customer service during our stay at reception and concierge was bad. Very slow, very unhelpful and unhappy attitudes.
We lost some valuable earrings during our stay and the hotel was terrible at responding to our phone calls and emails in response to this.
Thought the hotel was quite dated, run down and ugly.
Will never go back!! Already booked our next trip but are staying at Encore.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Bianca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, VP of Hotel Operations at The Venetian Las Vegas, responded to this review, 17 October 2012
Dear Guest,

Thank you for choosing to stay at The Venetian | The Palazzo. After traveling so far it breaks my heart that your stay was not a complete success. I would like to apologize on behalf of The Venetian | The Palazzo and our team for your experience during your stay. It concerns me deeply to learn that your suite condition did not reflect a level of exceptionality. I have forwarded your comments to the appropriate department, which always welcomes suggestions for improvement.

I would also like to apologize on behalf of the hotel and our team for the multiple challenges you experienced with getting your suite cleaned and for the lack of service when it was brought to the attention of a manager. This is a matter that should have been easily addressed and rectified. I can’t express enough how disheartening it is to read about the challenges you encountered with your room accommodations.

Again, I extend my apologies and invite you to contact our guest relations department directly as I would like an opportunity to gather more details of the challenges you experienced and do what it takes to earn your future loyalty. It is my sincere hope that you will give us another chance to exceed your expectations on a future visit.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 5 Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 April 2012

We have stayed in others Vegas hotels on previous trips, but having found the Venetian we wouldn't bother with the others again. Look no further! The rooms are so spacious, with an extra lounge area included in the price. The beds are so comfy and the bathrooms are to die for. We have stayed here twice and had a connecting room for our daughters both times. They had a queen bed each (easily big enough for two people) and we had the king size. If a group of 4 friends are travelling and on a budget, stay here and share a 2 queen bed room, you'll have loads of space. The room service is efficient and not overly priced, the restaurants have something for every taste and budget, the pools are big enough for all. No saving sun beds like we had to a Caesars Palace! You can even walk to the neighbouring Palazzo Hotel which is just as good, and use the pools. (We stayed there too) This hotel is a luxury you can afford. You will feel well and truly pampered; isn't that what being on holiday is all about?

Room Tip: Choose a sun bed in the shade in the morning so you have more choice. It's still hot, and the su...
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teacher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this review, 18 April 2012
Dear Guest,

Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with our Team Members. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay.

Again, we truly appreciate you taking the time to share your experience. We hope to host you again and continue to amaze you with our Unmatched Guest Service Standards. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riberac, France
Level 5 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 April 2012

Stayed hear in 2010, only just got round to writing the review, boy what a place to stay it is fantastic, the smell is lush they have a piped smell of jasmine mixed with something else its just lovely, the place is huge, I got lost loads, our room was huge great big comftable bed, and then you walk done some steps into your lounge and look out this huge picture window, the lounge has a writing desk flat screen fridge everything you would have at home. The bathroom has a separate loo and huge bath and separate shower with a flat screen in there best bathroom i have been in.
I arranged to have my hair done in the hotel, it was more then i would normally pay but it lasted 3 days and l looked like a star, the swimming pool on the top floor was amazing with the bar there for afternoon cocktails, I really felt like someone else while staying hear, would I go again OH yes like a shot go go go that's all I can say the night club Taho is the nuts the sops are great brought some cracking shoes, I just love Las vegas but this hotel made my stay magical, you will not be disappointed. If you dont already know this fact- even if you have paid for the hotel they will take a deposit when you sign in, its normal so give them another card if you havent got much credit left as it takes 5 days to be credited back

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Blackie06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this review, 18 April 2012
Dear Guest,

Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with our Team Members. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay.

Again, we truly appreciate you taking the time to share your experience. We hope to host you again and continue to amaze you with our Unmatched Guest Service Standards. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 April 2012

I've been attending the International Security Conference for fourteen years. Hotels were never my priority. This year, after staying at the Venetian, I really regret not picking this one years ago! Every aspect is outstanding. Incredible service and an outrageous selection of restaurants. I'll be back!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lmattie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Venetian Las Vegas, responded to this review, 18 April 2012
Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Venetian Las Vegas

Property: The Venetian Las Vegas
Address: 3355 Las Vegas Blvd S, Las Vegas, NV 89109-8941
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Las Vegas
#6 Business Hotel in Las Vegas
#6 Green Hotel in Las Vegas
#7 Romantic Hotel in Las Vegas
#8 Spa Hotel in Las Vegas
#8 Luxury Hotel in Las Vegas
#11 Family Hotel in Las Vegas
Price range (per night): $261 - $787
Hotel Class:5 star — The Venetian Las Vegas 5*
Number of rooms: 4027
Official Description (provided by the hotel):
THE WORLD'S MOST EXTRAORDINARILY DESIGNED HOTEL Every major Las Vegas guidebook recommends Center Strip casinos. The Venetian is located at one of the most exciting crossroads of the Strip, putting you within walking distance of the biggest attractions on The Strip. We guarantee the lowest prices for our suites can always be found directly on the Venetian website. When you book direct: • We are 100% sure you will never find a better rate anywhere else. • We are 100% sure we will never lose your reservation. • You will have priority access to our best rates moving forward. Plus, we guarantee: • The lowest possible rates, our partners are obligated by contract to follow our pricing rules. • Access to the best selection of suites and offers • Access the best service, located on-property • Access to Grazie, our loyalty program • Free Cancellations and Modifications* ... more   less 
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Also Known As:
Venetian Resort Las Vegas
Venetian Hotel Las Vegas
Las Vegas Venetian

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