During these crazy times - it was refreshing not to be harassed about the masks. A gentle reminder is certainly enough. My experience in Nov. 2020 and Mar. 2021 is that most places were harassing. The Venetian staff were kind, did their jobs with class. I'm already booked again for May 2021.
Bellagio Las Vegas
Taking safety measures
Expedia.comTaking safety measures
Booking.comTaking safety measures
1st time in Las Vegas and The Venetian did not disappoint. We were able to check out a lot of the other hotels and the Venetian is the best. Cleanest casino/hotel. Top notch staff. Concierge was amazing
Every thing at this hotel was amazing. But the staff really makes the stay worth it. Joseph at the front desk was so nice warm and welcoming. Thank you for such a wonderful experience to all Venetian staff.
The entire staff was super friendly and helpful. Our room was gorgeous bed was so comfortable. The entire hotel was so clean and I loved that for this pandemic there was people constantly wiping everything it made me feel so safe in there hotel. The elegance of this place also attracted nicer people so wasnt lots of loud and rambunctious people. So was such a pleasant stay.
Our stay here was the best. The Grazie Desk people are the best. Customer service is the best. The restaurants are the best. You don’t even have to leave the hotel. Must stay here. Thank you for a great weekend.
Good: Check in was quick with no glitches.
The room was huge. We were asked if we wanted to upgrade to a view room. We declined and looked out our window right at the Las Vegas "I". Overall very quiet. Good location on the strip.
Negative: lots of walking to get to our room or our car in the garage. 3 things I missed. 1. More towels-only two bath towels provided. 2. More glasses or cups. Only 2 plastic stemless wine glasses in the room. 3. No coffee maker. Many years since I have been in any hotel, motel etc. that coffee, tea and condiments weren't provided along with cups or mugs. Overall the room was clean, however, there were a number of cookie (?)crumbs on the floor under the table near the couch.
Dear Dave H,
Thank you for your recent stay and taking the time to share your experience with us via Tripadvisor. We are very happy to see your 4 star scores and the overall positive feedback shared. We are disappointed to learn that all of your expectations were not met. We sincerely apologize for the longer than anticipated walking distance from our self parking garage to your hotel suite, not enough glasses or cups being placed in hotel suite assigned and for the lack of in suite coffee makers & condiments being provided at our hotel during your most recent stay. Your experience is our highest priority and we are committed to try and enhance the overall value and requests of our valuable guests moving forward. Please rest assured that we will share the valuable feedback provided with the appropriate Hotel Operations Management teams to improve the level of service, communication, quality and satisfaction being provided moving forward.
Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. We truly hope that you will consider choosing to stay with us at The Venetian Palazzo Hotel again, so we may have the chance to exceed your expectations on a future stay.
Kind Regards,
Shannon Kennedy
Guest Relations
