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Reviewed 29 September 2017

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brandy S, Front Office Manager at Baymont by Wyndham Reno, responded to this reviewResponded 5 October 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 September 2017

the hotel itself was ok, but there were always unsavory looking characters hanging out in the lobby & parking lot. the desk staff were frequently not available, which made for long waits at the counter for assistance. one night my key did not work. i had to wait 10 minutes for the staff to show up at the counter only to have the replacement key fail as well. the breakfast is also not on site. you have to go across the parking lot to the hotel next door (quality inn) to get breakfast.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank TERRY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy S, Front Office Manager at Baymont by Wyndham Reno, responded to this reviewResponded 5 October 2017

Dear, Valued Guest

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Baymont Inn & Suites Reno
775 786 2506


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

This was a one night stay over in Reno. I checked in in the afternoon and then went back to the event that we were in Reno for. When we returned, the parking lot was nearly full and we had to dodge one of the neighbors who was riding a four wheeler around the neighborhood with kids on the back and no headlight (it was dusk). Then there were the less than savory individuals congregating near the entrance to the hotel. Walking through the hallways, we were hit with the smell of cigarette smoke and marijuana - despite being in the no-smoking section. After several exits to go and retrieve our luggage from the car, we found that one of the outside doors would not close allowing easy outside access to the facility.

The room itself was acceptable for the rate that we paid.

The next morning, I had to dodge the arguing drunk couple sitting at one entrance to load my vehicle and the people that looked like they snuck on the premise to take part in the free breakfast.

All in all, we got what we paid for.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank troyh393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy S, Front Office Manager at Baymont by Wyndham Reno, responded to this reviewResponded 5 October 2017

Dear, Troy

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Baymont Inn & Suites Reno
775 786 2506

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

We have traveled to and through Reno for over 40 years. The Baymont Inn and it’s other branded sister hotel building across the parking lot were originally built in the 1960’s as casino workers efficiency apartments. Over the years we have stayed in both buildings as they transitioned to hotels. Almost every corporate franchising badge has been hung on these buildings in the last 20 years.

The latest franchisees seem to be committed to spend vast sums of money to bring the building up modern standards. We stayed in both buildings in early June 2017 and observed the cosmetic make over taking place. We were actually impressed with the progress being made.

When we returned home we booked our September, 2017 stay at an incredible bargain price on the Wyndham website that could not be duplicated on any hotel consolidator’s website. Our reservation was for the first three nights on a Wyndham “Stay 3 and save” deal. Then we had 3 more separate reservations for the remainder of the week. Brandy did a great job of sorting out this check-check out reservation and activating our door key card only twice instead of four times.

Our room was comfortable and clean. Generally, the room décor was on a par with a older Hampton Inn before their takeover by Hilton Corp. Nothing in the room is fancy but it gets the job done. The bathtub tile surround is new but the squeaky and NON anti-scald wall faucets remain as reminders of circa 1960.
Our first shower revealed a clogged up shower head that shot water on the floor. We this reported to Brandy as we departed for work. When we returned that evening a new shower head had been installed.

There are multiple groups of hard working construction guys staying here for a week at time while they work in the area. They leave for work early (6 AM) and return in the early afternoon. They like to stand around outside their ground floor rooms and have a smoke and a beer to relax after a hard days work. If this sight disturbs you please stay at some other hotel. They are not homeless and are not part of Obama’s welfare recipents. These are the folks that BUILD America’s infrastructure and after a hot day in the sun they deserve a bit of relaxation. BTW, Simply posting no smoking signs on any building does not make it into one. All the rooms in both hotel complexes were smoking rooms at one time, not too long ago. So if you claim to be ultra sensitive to cigarette smoke you should find a brand new hotel building.


It was pretty quiet during our stay. We slept with the window open four nights. Only an occasional idiot with a car remote honking his horn disturbed us. FOLKS, WAKE UP. READ YOUR MANUAL. THE HONK FEATURE CAN BE TURNED OFF. OR, AT LEAST STAY OUT OF HOTELS. The package hauler aircraft have a waiver to use Reno Cannon before the normal 6 AM passenger flights depart. We suspect it is Fed-Ex that launches a “heavy” about 05:10. Then another carrier launches about 05:40

We will be back again twice in 2018.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Plug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy S, Front Desk at Baymont by Wyndham Reno, responded to this reviewResponded 5 October 2017

Dear, Valued Guest

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,

Baymont Inn & Suites Reno
775 786 2506


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brandy S, Front Office Manager at Baymont by Wyndham Reno, responded to this reviewResponded 5 October 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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