The pool room is excessively HOT and humid, and there is no spa or hot tub! My 8-year old son and I were looking forward to swimming, but just walking in to the pool room almost made us sick! If we had stayed longer than 5 minutes, we would have had heat stroke! The hotel is fully booked but there was no one else swimming; now we know why! I asked the front desk clerk, Alan, about it. He claimed the dehumidifier needed to be repaired, but I saw no one attempting to fix it.
I then wanted to buy a regular sized cold bottle of water from the pantry. Alan said it would cost $2.25...for one bottle of water that I could get at the corner gas station for $1.19. I refused to pay that much for a drink of water, and my son and I went to our room (#226). We paid $248 total for this tiny room with one King sized bed!
I was so disappointed with everything at this point (we had been at the hotel for only 90 minutes!) that I attempted to call Alan at the front desk, using our room phone. The room phone didn't work! I called him on my cell phone and asked for a new phone for the room and some sort of a refund for all the problems we had thus encountered. He offered me a $20 refund since we couldn't use the pool. Gee, thanks.
DO NOT WASTE YOUR MONEY OR TIME ON THIS HOTEL! IT IS NOT WORTH IT!
- Official Description (provided by the hotel):
- Feel energized while on the road when you stay at Fairfield Inn & Suites Reno Sparks. Located 7 miles from Reno-Tahoe International Airport, our hotel makes travel to Western Nevada effortless. Spend your day with the family at Wild Island Family Adventure Park or attend an event at Reno-Sparks Convention Center. Our hotel also features a location minutes from Tahoe-Reno Industrial Center. Spacious rooms and suites with stylish decor await you after a busy day. Connect to our free Wi-Fi as you unwind in front of our flat-panel TVs. Select accommodations feature comfortable sofa beds and soothing hot tubs. Jump start the next day with our complimentary breakfast featuring a selection of healthy and hearty meals. Keep up with your workout routine in our fitness center or our indoor pool. At Fairfield Inn & Suites Reno Sparks, you’re our #1 priority. Ask us about The Fairfield 100% Guarantee™, where we promise you'll be satisfied or we'll make it right. That's our commitment to you. ... more less
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- Also Known As:
- Fairfield Inn & Suites Reno Sparks Hotel Sparks
- Fairfield Inn And Suites Reno Sparks
- Fairfield Inn Sparks
- Fairfield Sparks
- Sparks Fairfield Inn